Information Technology Generalist Support

IT Generalist Support Coordinator At Terra Contracting, you can EXPECT IT ALL… Integrity, Intensity, Customer Focus, Safety, Training, Teamwork, The Best People, and Excellence! Our organization has a unique opportunity for the right person to join our team as an IT Generalist Support Coordinator. Our ideal IT Generalist Support Coordinator responsibilities will include, but are not limited to: Provide excellent and timely technical support for systems including but not limited to: Server (backup, system logs, UPS, etc.) PCs and laptops (hardware, software, upgrades, etc.) database systems (MasterBuilder, Peachtree, data integrity) office programs (Outlook, Excel, Word, Power Point, Access) printers and accessories (PDAs, scanners, etc.) Email-mail: mail hosting, Exchange Server connectivity: network, ISP; wireless remote access/Terminal Server branch offices phone and voice mail Work with Office Administration as needed on phone line installation systems. Troubleshoot and act as point person for equipment requiring outside service calls (fax, copiers, etc.) System Administration Back-up server daily. Update servers –server anti-virus upgrades database upgrades windows Updates Add, delete, disable user accounts in Active Directory, database systems, and e-mail systems. Configure PCs, laptops and mobile devices for users (new users; new hardware/software/accessories). Maintain testing environment and use for testing new client/server technology (software, hardware, servers). Assist IT Director with server-side technologies, including but not limited to: Exchange Server, Firewalls, Internet Information Server. IT Administrative Systems and Procedures Maintain IT inventory documentation. Assist with IT purchases. Assist with maintenance of IT budget. Training: train new users on Office, network drives, general PC use, and general phone and voice mail use; maintain training documentation. JOB REQUIREMENTS Knowledge, Skills, and Abilities Ability to multi-task and work independently. Ability to prioritize and pay attention to detail. Associates Bachelor’s Degree in Computer Science or equivalent, coursework in programming language a plus High energy, excellent interpersonal skills, resourcefulness, and the ability to work in a fast-paced environment. Excellent customer service skills Facility with Windows operating systems (server and PC), Microsoft Office (Outlook, Word, Excel, PowerPoint and Access) and ACT. At least one year of professional experience; some experience with help desk/tech support. Intermediate PDA - Personal Digital Assistant, Intermediate Active Directory, Intermediate Windows XP, Intermediate Windows XP 2003 and Windows Vista. Strong knowledge of Microsoft Office, Excel and PowerPoint. Previous experience with ACT and Mater Builder is a plus. Ability to interpret a variety of instructions furnished in written, verbal or schedule form. Must have excellent organizational skills and pay close attention to detail. Successful candidates are innovative, self-starters, energetic, independent, enjoys teamwork, highly creative with good follow-up skills, and demanding nothing but the best. OTHER REQUIRMENTS A criminal background check is required. Credit Check will be required. The people of Terra Contracting exhibit a pride, personal dedication and a trust in colleagues and leadership that creates a truly unique work environment that directly benefits our clients. If you are eager to work for a progressive, high-energy company, within a team-oriented office environment, you should apply today! Medical, vision and Dental Plans 401(k) Plan with company match Paid Time Off Program Business Casual Dress Mission: We are driven to provide superior environmental remediation and construction services, delivered with intensity and integrity. Profile: Terra Contracting, L.L.C. was founded in 2001 to provide quality environmental remediation, solid waste and related environmental and construction contracting services to its customers. The company has a unique management philosophy. All decisions and actions are based upon six operating principles. Headquartered in Kalamazoo, MI, Terra Contracting is a leader in remediation operations for public and private clients. To continue in this mission of world-class performance, Terra Contracting is attracting, developing, and retaining the best and brightest minds in the industry. If you're looking for opportunities of this caliber, we invite you to consider becoming a part of our team, where you can work on exciting projects that help you grow in your career. Terra Contracting is an Equal Opportunity Employer M/F/D/V.