Inside Sales Account Manager - Base Salary + Uncapped Commissions!

Visit us at www.softchoice.com
At Softchoice, we simplify complicated technology needs by partnering with the top Vendors in the IT industry to best serve our customers business demands. Serving as a trusted IT advisor means putting customers first. It’s about being local, accountable and personal.

Since 1989, our enthusiasm and commitment to satisfying our customers has made Softchoice a billion dollar company, with over 900 employees across over 40 branches in the US and Canada. In the past year alone we have expanded our business through the acquisitions of NexInnovations, SoftwarePlus and Optimus. These acquisitions allow Softchoice to build deeper customer relationships by offering the full I.T. solution.

In 2006 and 2007, Softchoice has been voted as one of the Best Workplaces in Canada. Softchoice is also the fifth largest Microsoft Large Account Reseller in North America and the largest provider of Microsoft Enterprise Agreement licensing.

We are also proud partners with IBM, HP and Adobe.

Softchoice is committed to offering our customers more:

Insights to drive better IT decisions.
Services to simplify business innovation.
Value for a more productive future.

We have customer passion. At Softchoice, it's about more than customer satisfaction; it's about customer "WOW". We get it done differently.

Basic Purpose
The Inside Sales Account Manager (ISAM) is focused on building relationships and engraining themselves in the business of our customers. Through a consultative approach to sales, the ISAM will focus on increasing the buying volume of their established customer base. Working with organization with >150 PC’s, the ISAM will provide outstanding customer service while driving sales through strong customer relationships and proactive account management. The ISAM will work in partnership with Outbound Sales Representatives in their sales region to take a strategic sales approach and act as an extension of their customers I.T. department.

Performance Objectives
Initial Training Program
1. Develop skills and complete training within the Inside Sales Representative role in your first 4-8 months on the job
2. Within 2 weeks in the role, complete our Online Training program ‘Mercury’.
3. Successfully attain a grade of 80% or higher on Hardware Level 1 & Licensing Level 1 tests in your first month
4. Successfully attain a grade of 80% or higher on Hardware Level 2 & Licensing Level 2 tests in your second month
5. Successfully complete ‘Softchoice Survivor Week’ which includes training on Softchoice internal resources, product information, and additional business acumen by the end of your third month.
6. Attend & participate in weekly training seminars based around Software Licensing, Softchoice Hardware proposition, and more.
7. Work co-operatively within a team environment to provide quick, accurate responses to both Inside and Outside Account Managers.
Inside Sales Account Manager
Sales Targets
Successfully attain 100% of your monthly Hardware and Software sales targets, which are based on previous territory activity and expected territory growth rate.
Monthly Activity
Through a consultative approach, work with your established base of accounts to successfully achieve daily averages regarding quotes a day, dials a day, talk time minutes, and year-over-year (YoY) hardware run-rate growth (orders < $1000).
Technical Objectives
Learn to use softchoice.com and position this tool to customers for product procurement, online purchasing, and inventory searching. Successfully attain targets for YoY web-buying account growth.
Internal Departments
Work with distribution, vendors, and internal departments to develop quick, accurate responses to any product information requests, order delays or any other issues that may arise.
Customer Service
Ensure 100% customer satisfaction despite potential delivery delays.
Team work
Work closely with Outside Sales representatives to develop techniques to improve identification within base of accounts and increase the amount of business within your accounts.

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WHAT WE CAN OFFER YOU:
Enjoy the benefits and an environment that are important to you:
• Ongoing opportunities for development
• Comprehensive training programs to help develop your skills
• Career progression based on merit, not tenure
• Be a part of a Dog friendly workplace
• Our employees work in a creative, comfortable, progressive and fun environment
• Our health benefits are competitive, including medical, vision and dental
• Be involved in making an impact in your Community; be involved in ‘Softchoice Cares’

Apply Now! http://careers.softchoice.com

M/F/D/V - EOE

To Apply for this position, please CLICK HERE