Integration Technical Support Engineer

Integration Technical Support Engineer       Monster is a high paced and energetic global company that continues to shape the online recruiting market.   We are seeking an experienced and motivated individual to join the Alliance Integration Team at our Maynard, MA headquarters.   Essential Functions:   Work with our partners and clients development teams and technical staff to help integrate Monster’s core products with those of our partners and clients. Communicate directly with our partners and clients Take ownership and accountability for the call resolution process Act as a technical liaison with the maintenance and development teams to evaluate and report bugs Research and provide customers with technical solutions Provide a quality and timely response Establish and maintain a good relationship with team members and other Monster teams including Product and Sales Act as a backup for other team members when necessary Provide occasional after-hours support as required     Qualifications:   Bachelor’s degree in computer science or equivalent experience 4 years of recent, professional experience in web customer technical support Analytical skills - Ability to assess a situation quickly from a non-biased point of view, and determine the most beneficial resolution for all parties involved Organizational skills – Ability to track unresolved issues and bring them to resolution is essential Ability to make effective decisions with limited time and information. Ability to multi-task in a continuously changing environment Ability to interface with technical and non-technical partners and clients Familiarity with HTML, XML, XSLT, Visual Basic, .NET, C#, SQL Server Solid Windows Server background Prior programming experience Track record of supporting customer-oriented practices that foster customer loyalty and anticipate changes in customer needs Strong written and communication skills Strong technical problem solving skills, including demonstrated ability to think “out of the box” and to develop technical solutions when necessary. Monster Worldwide is committed to providing a safe workplace for all employees. As standard practice in our hiring process and as a condition to employment, it is the policy of Monster Worldwide to conduct a pre-employment / background check. Monster Worldwide is an Equal Opportunity and Affirmative Action Employer, M/F/D/V. Monster is the number one name in online recruitment. With close to 5,000 employees in three dozen countries, industry-leading products and services, a global brand and unparalleled international reach, Monster is the preeminent destination for career and life management. Monster has revolutionized the way people look for jobs and employers look for people. We are passionate about our mission: Bringing people together to advance their lives. Our explosive growth reflects the kind of people who work here: Forward thinking professionals from all industries who offer fresh ideas and share the passion for excellence. Rise to the challenge - advance your career at Monster. View Entire VideoWork at Monster The Monster Worldwide benefits package includes: 3 Healthcare Plan Options 2 Dental Plans Vision Plan Domestic Partner Benefits 100% Company Paid Life Insurance 100% Company Paid Short-Term Disability 100% Company Paid Long-Term Disability 401(k) Savings Plan with Company Match Flexible Spending Accounts Tuition Reimbursement Flexible Paid Time Off Program (PTO) Paid Volunteer Time Charitable Giving