Internet Protocol Network Controller

Title: Internet Protocol Network Controller Description

  Network Controller/Controller/operator Level I and II (NCO/L1/L2) Internet Protocol

 

The Network Controller/Operator I/II serves as a technical specialist responsible for the monitoring, operations, and management of IP Routing equipment in accordance with (IAW) published Standard Operating Procedures (SOP) and documentation. The controller/operator is responsible to direct and/or coordinate troubleshooting efforts, and restore to service, all components of the Unclassified IP network. This includes performing pro-active monitoring of network element alarms and alerts to identify those components/elements, which may lead to or already are causing network degradation or failure. The controller/operator accomplishes this through use of network management system(s) such as, HP OpenView, Integrated Network Management System (INMS), Concorde NetHealth, and associated assets on a continuous (rotating shifts) basis.

 

· Perform fault isolation and diagnostic/assessment functions to include: determination and execution of corrective action(s) on real-time basis from alarms generated by network monitoring tools and INMS.

 

· Interface with functional users as well as operations centers in both routine and reactive monitoring situations, keeping the shift lead and Systems Control Officer (SCO) advised and providing updates as needed.

 

· Once a ticket has been established, the controller/operator will interact and coordinate with all parties involved in correcting the issue.

 

· Check the Remedy queue, network monitoring systems, and associated group e-mail boxes for new and/or open issue items and relay this information through the shift lead for proper tracking.

 

· Maintain logs and records associated with reported problems or situations within their realm of responsibility. This will include escalations and dispatching which will be annotated in the ticket reporting system.

 

· Execute all reporting functions and data input associated with fault isolation, corrective action, and network management.

 

· Monitor security posture of the IP network and report any suspected violations to the designated authority.

 

· Coordinate with configuration management and implementation entities (Tier II) to ensure optimum dissemination of information and network efficiency.

 

· Perform operator level maintenance on all components/assets associated with network management systems on the IP network(s).

 

· Level II controllers also serve as Shift Lead’s when appointed ensuring all personnel are on shift when they are scheduled, and to provide technical assistance when required.