JR-MID Customer Support Engineer

JR-MID Customer Support Engineer

I am the VP of Staffing for Zenprise (Funded by Mayfield www.mayfield.com ).  Zenprise is a startup company based in the Silicon Valley and is funded by tier-1 venture capital firms. Currently, I have opening for a JR-MID Customer Support Engineer.   Please send me your most recent resume with your name and contact info so we can talk further.

 

Cheers,

Damon Kosofsky

 

Position Details: Deliver high-quality technical assistance for Zenprise's products through telephone and electronic communication. Provide customer advocacy for documentation and timely resolution of issues, and for problem reproduction and escalation. Provide software technical support, including configuration assistance and troubleshooting. Document and reproduce customer problems, and if necessary coordinate fixes by the engineering department. Manage critical customer accounts and escalation requests. Provide ongoing training to customers on new product developments and new service offerings. Document all actions taken toward resolving customer issues in contact tracking database. Develop common question and answer documentation to be included in department knowledge base. Provide regional and overflow telephone support.

Jr-Mid level Active Directory and Exchange 2003-2007 Admin experience. Some SQL experience a plus but not required. MCSE/MCSA is a plus but not required. BES experience a plus.  Some weekend work or pager rotation coverage, on the phone troubleshooting, and very limited travel. Ability to learn and integrate new technologies in a fast-paced environment required. Excellent written and verbal communications skills, good personal organization skills and solid customer service attitude required

Company info:

Funded by top tier VC’s: Mayfield and Bay Partners

Zenprise is a startup focusing on automation and service management solutions for IT managers.  Located in Fremont, CA (Bay Area). 

www.zenprise.com

 

** Zenprise for BlackBerry wins Best Of Tech.Ed 2007
Zenprise for BlackBerry proactively troubleshoots and prescribes fixes to enterprise BlackBerry problems. This allows enterprises to effectively handle the growth in BlackBerry users & services, without growing costs or compromising service levels.

http://www.zenprise.com/news/releases/060407.aspx

http://www.zenprise.com/news/releases/061907.aspx

 

**InfoWorld selected Zenprise as the Best Exchange Troubleshooting Solution in its annual Technology of the Year issue. The award recognizes the top 10 technologies that made the greatest impact in 2006. Zenprise was selected for its unique approach in automatically troubleshooting email performance and availability problems.  http://www.zenprise.com/news/releases/010307.aspx

 

**Winner in the Messaging Category at TechEd 2006- most innovative messaging company at TechEd. Windows IT Media honored Zenprise with the Best of Tech Ed 2006 Award in the Messaging category at Tech Ed 2006.

http://www.zenprise.com/news/releases/062706.aspx

 

** Leading technology publication Techworld recognizes Zenprise with the Product of the Year Award in the Troubleshooting and Analysis category.

http://www.zenprise.com/news/releases/080706.aspx