LAN Support Analyst

Broadridge is a leading full-service outsourcing provider to the global financial industry, capable of meeting the most demanding requirements for efficient, secure and scalable operational support. Our reach spans the world, and encompasses an extensive array of services - from account opening and securities transaction processing to correspondent clearing to document management and investor communications as well as full operational staff outsourcing. A steadfast source of processing support, we help financial services institutions and public companies increase productivity, streamline operations, enter new markets with new products more quickly, drive down back-office costs and better manage risk.Today's dynamic business environment calls for this kind of reliable and efficient multi-dimensional support. Our wealth of solutions and deep expertise let you focus on differentiating your firm in today's complex and competitive global marketplace.

Position Description:

? Create tickets in Remedy system to track problems and requests.? Heavy email and phone support.? Account creation and administration in Active Directory, Exchange, Postini. ? VPN administration and support.? Troubleshooting desktop related issues.? Document procedures.? Ensure the availability of supported Systems and Applications.? Provide Blackberry support.? Provide support to local and remote user accounts.? Follow-up with end user to ensure satisfaction.? Attend meetings requiring representation of the Internal Help Desk.? Other applications supported: Citrix, Office 2003, Adobe Reader, Java, IBM Sametime, Rumba, Visio, Project, and Access.? As Level 1 support, must work closely with other groups to ensure timely resolution.

To Apply Visit Broadridge Financial Solutions, Inc.

Qualifications:

• BS degree in Computer Science, or the equivalent in education and/or experience.• 3-5 years hands on experience in LAN administration and desktop support. • Strong working knowledge of Windows XP, Exchange 2003, Active Directory.• Strong knowledge of IBM and HP desktops and laptops.• Knowledge of Lotus Notes a plus, but not required.• Highly motivated self starter – ability to work independently and within a team environment• Excellent time management, organizational, oral and written communication skills.• Excellent customer service skills and phone skills.• Excellent research skills – Resourcefulness.• The ability to manage multiple priorities a must.