LEARNING CONSULTANT

LEARNING CONSULTANT


 


The Company:


SkillSoft PLC, which is publicly traded on NASDAQ under the ticker SKIL, is a leading SaaS provider of on-demand e-learning and performance support solutions for global enterprises, government, education and small to medium-sized businesses. SkillSoft enables business organizations to maximize business performance through a combination of comprehensive e- learning content, online information resources, flexible learning technologies and support services.






Reference:



041415


Job Description:



The Learning Consultant (LC) is an industry expert in the implementation of e-Learning solutions.  LCs consult with clients regarding program development, organizational readiness, marketing strategies, and return on investment. The LC’s client base will consist of a geographic territory, which also aligns with a specific SkillSoft Regional Sales Team.
There are 2 positions, one in the Bay Area and the second is in DC Area


Job Requirements:



• Strong knowledge of the e-Learning Industry, with the ability to articulate its features and benefits, including understanding of the customer’s business drivers.
• Good conceptual knowledge of current IT and End User technology.  Ability to advise clients on IT and End User curricula choices, based on the SkillSoft technical library.  Keeps up to date on new technology trends and may make recommendations to SkillSoft development on client content needs.
• Comprehensive understanding of business skills and competency development and their relevance to the organization’s training needs.  Continually expands knowledge of various business skill content areas as they are incorporated into the SkillSoft library.
• Expert product knowledge in SkillSoft content, learning design and technology.
• Understanding of common web technologies (browsers, HTML, JavaScript, etc.).
• Understanding of Internet, Client Server technologies, Internetworking concepts (firewalls, communications protocols, and proxy servers).
• Ability to understand and communicate technical concepts to non-technical audiences.


Job Responsibilities:



• Systematically applies the SkillSoft Strategic Implementation Process and is expected to become certified in the process.
• May be assigned one or more major or global accounts within their geography. 
• Works closely with their sales team to achieve SkillSoft’s sales goals and with the client’s e-Learning project team to achieve the agreed upon customer business objective
• Supports SkillSoft sales by ensuring success of client e-learning programs which positions SkillSoft for additional business opportunities. 
• Provides SkillSoft with a true market differentiator by providing proactive support, consultation and customer satisfaction.
• Contributes directly to the building of customer capital, goodwill, and loyalty.


Skills Required:



• Excellent consulting, listening and communication skills, evidenced by the ability to establish working relationships at all levels of the customer project team.
• Excellent presentation skills, both virtual and live, in large and small group settings.
• Excellent facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively.
• Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy.
• Effective project management and organizational skills, specifically managing multiple concurrent projects.
• Excellent analytical, problem solving and decision making skills, applied with a solution-focused attitude.
• Strong self-directed work habits, exhibiting initiative, drive, creativity, maturity, self-assurance and professionalism.
• Excellent teamwork skills and the ability to act as a strategic partner to the client and the sales team.
• Corporate and/or IT Training, Organizational Development or consulting experience with account management responsibility.
• Intermediate skills in common MS applications (Word, Excel, Outlook, PowerPoint).