Lead Systems Operator

Opportunity Awaits You in the Heart of the Rockies! Here is your chance to become a part of the best and brightest at OCI, a premiere business intelligence provider. Currently we are actively seeking an experienced and motivated Lead Systems Operator for our Cheyenne, WY location.

 

About OCI:
OCI provides unmatched technology and business career opportunities. As a provider of Benefits Intelligence applications and integrated data warehousing solutions, OCI develops web-based applications for Fortune 500 companies. OCI provides solutions for employers struggling to manage the costs associated with their employee benefits and risk management programs; risks that include inflated premiums, increased claims, and greater exposure. Through a unique combination of OCI's industry experience, technology platform, and Internet distribution technology, OCI offers powerful applications that provide our clients the information they need to manage risk.

 

At OCI, our employees are passionate about their work and enjoy working in an open and collaborative environment where their opinions and innovative ideas are recognized. We offer a competitive benefits and salary package! To learn more about OCI and the comprehensive list of benefits offered, please visit the "Company" section of our web site at www.oci.com.

SUMMARY

The Lead Systems Operator must be familiar with a large variety of technology concepts, practices, and procedures. This position is responsible for managing, driving improvement, and performing a variety of complex tasks to monitor and maintain the production environment. The Lead Systems Operator also manages personnel schedules to meet the production schedule, coordinate communication between shifts, coordinate staff deliverables, and provides input into staff management activities including hiring, performance reviews, mentoring, and coaching.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• EDUCATION: Bachelor’s degree in Computer Science, Management Information Systems/Computer Information Systems, or closely related field

 

• EXPERIENCE: 4+ years working in a production environment providing systems support   or technical support

   2+ years leadership in a technical environment

 

• MINIMUM QUALIFICATIONS: 

-  Working knowledge of Oracle, Informix or similar large scale databases, UNIX and Microsoft Windows server operating systems, networking concepts, and multiprocessor based hardware

-  Expert troubleshooting skills and technical support skills

-  People and project management skills

-  Ability to propose and write technical policies and procedures

 

• CERTIFICATES, LICENSES, REGISTRATIONS: N/A

 

• OTHER QUALIFICATIONS: Expert knowledge of the OCI production environment.  Expert knowledge of OCI production policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ability to perform the essential duties and responsibilities of the Systems Operator position

2. Manages the entire daily production cycle and schedules staff to facilitate the production schedule and deployment schedule

3. Optimize production processes for efficiency gains

4. Troubleshooting of production processes

5. Design and implementation of production support policies and procedures

6. Work with contract service managers and developers to address service failure and production issues to help provide remedies

7. Work with contract service managers on transition and closure of implemented processes and contracts

8. Assist with service/server/contract setup activities

9. Provides base-level training to Systems Operators

10. Tracks, records, manages, and performs quality verifications on incoming data feeds

11. Resolves issues and/or manages the resolution of issues in system availability, performance, and data delivery

12. Maintains and makes available system monitoring data and reports

13. Responsible for the overall management and improvement of processes and ensures the production environment is current with the latest releases of data and software

14. Other duties assigned as needed

SUPERVISORY RESPONSIBILITIES

2-8 Systems Operators, Systems Administrators, and/or Data Technicians

 

If this is you, we want to hear from you! Please send a cover letter and resume to jobs@oci.com .