MDS HelpDesk Analyst

Our client is currently interviewing for a MDS (Managed Desktop Services) HelpDesk Technician to support desktop systems via telephone and email. The technician will provide phone and remote controlled advanced troubleshooting in support of users on a WinXP platform in a Novell network environment. 

 

REQUIREMENTS:Candidates must be US Citizens or Green Card HoldersBachelors Degree required and minimum of 5 years in IT industryMust be able to install, configure and troubleshoot Lotus Notes R5 client or higher.  Must have working knowledge of Novell account administration, to include user objects, groups, workstation objects, and managing NDPS printer objects.  Experience with the remote control functions of ZENWorks preferred.  Must have experience troubleshooting WinXP workstations to include connectivity, profiles and configurations.  Familiarity with MS Office XP/2003 suite desiredMust have good customer service phone skillsNovell NetWare 5.x or higher for troubleshootingNovell ZENWorks application management desiredWindows XP workstation configuration and troubleshootingRemote access supportBlackberry installation, configuration and troubleshooting, desiredMust be available for 9AM to 6PM shiftTroubleshooting skills of network connectivity, Novell, Printing, and TCP-IPMust be able to work effectively individually and in a team environment Working knowledge of ZenWorks.Working knowledge of Active Directory

 

Clovis is a different type of Information Technology, Outsourced Recruiting and Accounting & Finance staffing firm. Clients and candidates benefit from our highly-personal, consultative and selective approach to recruiting. Our win-win approach to recruiting helps our candidates and clients operate more efficiently and profitably.

 

FOR IMMEDIATE CONSIDERATION, USE THE ‘APPLY NOW’ OPTION.