Manager, IT Customer Service

We are currently looking for a Senior Manager of Help Desk Services. This is a very good opportunity with one of our best clients. This position includes excellent benefits. If you have the below minimum qualifications, please forward your resume and salary requirements in word format to RLT@vermilliongroup.com  The Manager of Customer Service is responsible for directing, managing, planning, organizing, and implementing goals and objectives to provide total contact resolution for first and second level problem management, reporting, change control verification, escalation and critical vendor management.  Requirements:• Expert knowledge of ITIL (Information Technology Infrastructure Library) Certification preferred. • 5 years experience in Help Desk/Customer Service Management • Experience with SLO's (Service Level Objectives) and SLA's (Service Level Agreements) • Extensive experience in Help Desk operations, NOC (network operations Centers) and WAN Wide Area Networks • Strong Supervisory and Budgeting experience Excellent Communication skills BS or BA degree in Information Technology, Computer Science or related fields I look forward to sharing more information with you about this outstanding opportunity. Please forward your MSword doc resume to: rlt@vermilliongroup.com or call Rick Tabor at 800-203-0705 x 143 MRINetwork is the largest and most successful search organization in the world. Each MRINetwork office is a single point of contact to over 1,100 offices in more than 37 countries, our candidates have access to the right jobs virtually anywhere in the world. LOCATION: Greensboro, NC JOB CATEGORY: Customer Support/Client Care TYPE: Full Time, Employee JOB REFCODE: RLTHelpNC COMPANY: Vermillion Group PHONE: 515-224-9142x143 EMAIL: Apply by Email