New Business Solution Manager

Job Category:Solution Architect Principal Leader Primary Location:USA-VA: VIRGINIA-FALLS CHURCHSchedule:Full-time Job Type:Regular Employee Status:Regular Yes, 25 % of the Time Job Posting: 04/09/2008Description: Overall Role PurposeThe GIS Solution Manager acts as the NBS single point of contact for Global Business Development as well as CSC Divisions and Verticals supporting new business development needs relating to infrastructure services. Solution Managers are responsible for translating customer requirements into GIS operational strategies, consolidating input from domain experts into consistent, compliant, value-add solutions, creating associated cost models and associated proposal documentation, managing due diligence technical teams and assisting in contract negotiations.Key Accountabilities and ResponsibilitiesThe specific role of the Solution Manager is to develop the service delivery proposal solution that GIS will deliver to the client. In developing the service delivery proposal, the Solution Manager must ensure integration is achieved across all domains. Strategy alignment is a vitally important part of the role. It encompasses knowledge of CSC and the organisation makeup required to support the many and varied activities found within the overall bid process. Solution Managers act as the single point of contact for GIS activities on qualified bids, and covers a variety of functions, as summarised below. The Solution Manager reports to the Director of New Business Services. The main functions of the role are: Pre-Sales Support / Marketing (Phase 0) Provide support for RFI questions Present GIS operating model and service strategies to potential clients Requirements Analysis and Strategy (Phase 2) Manages the Domain Experts to extract operational requirements for in-scope activities to develop the operating strategy. Works with Program and Sales manager in developing win strategy, based on the RFP, that leads into proposal development. Develop Solution (Phase 3) Assist in interfacing with the client at an appropriate level in order to fully understand the client requirements, existing environment, problems and issues. Consolidate input from Domain Experts into compliant, consistent, value-add solutions for the client. Cost Modelling (Phase 3) Deliver approved GIS cost models and associated documentation developed by the Domain Experts. Consolidate associated cost models, including assumptions, risks/mitigation and issues. Identify and document baseline costs and review with the Programme Manager. Obtain appropriate sign-off from GIS Senior Management Proposal Preparation and Presentation (Phase 3) Produce the consolidated technical proposal document, including presentations as required. Assist in interfacing with the client, including provision of demonstrations and reference site visits, taking full responsibility for all GIS elements. Resource Planning (Phase 1, 3, 6, 7) Responsible, post bid qualification review, for developing the technical project plan and identifying the GIS resources required. This includes defining the individual skill-sets required, along with hardware/software/infrastructure required to support the plan. Communicate Domain Experts' requirements to Domain Managers. GIS Team Management (Phase 1, 3, 6, 7) Manage, coach and advise the GIS team (domain managers, domain experts and LOS secondees). Consolidate the output from the GIS team into compliant, consistent, value-add solutions for the client, challenging their output to ensure an optimal solution is reached Strong interpersonal skills to manage multi-cultural teams, especially when under time pressures and high client expectations. This is a scalable function, where the GIS Solution Manager may be managing teams of varying sizes, across geographical boundaries, or one team on one site. Due Diligence (Phase 6) Responsible for developing the technical due diligence project plan and identifying the GIS resources required. This includes defining the individual skill-sets required, along with hardware/software/infrastructure required to support the plan. Develop and carry out training of the technical due diligence team. Manage, coach and advise the technical due diligence, ensuring all issues are dealt with promptly or escalated to the overall due diligence manager, as appropriate. Create the consolidated technical due diligence report, including presentations, as required. Contract Negotiation (Phase 5) Assists in contract negotiations, specifically developing, reviewing and commenting on IT Services/GIS-related contract schedules, such as the Statement of Work (SoW) and Service Level Agreement (SLA). Transition Planning (Phase 7) Develop, in conjunction with the SDM, the high level technical transition project plan and identifying the GIS resources required. This includes defining the individual skill-sets required, along with hardware/software/infrastructure required to support the plan using Domain Experts. Hand-Over (Phase 8) Provide the SDM with a #8216;Handover Pack' containing all the appropriate information (including account profile, cost models, etc.) to assist in post-cut-over account management. for him to be able to manage the new client. Presentations (All Phases) Create and deliver presentations within all phases of the sales cycle. Likely to have to present to all levels of the client organisation, from Board Level down to the Technical Support/Service Delivery employees. Communications (All Phases) Report progress, including problems, issues and risks to the Programme Manager and NBS Director using standard reporting and review processes Network with the LOS Management and technical representatives within GIS. Teamwork (All Phases) Participate in and promote teamwork behaviour, assisting and taking full responsibility for colleagues' work areas when agreed and appropriate. Promote the team and its achievements. Approval (All Phases) Throughout the New Business Service process, there are many stages that require agreement and approval. These vary from the initial strategic intent through to the final technical solution and cost models and must be signed off by the GIS NBS Director and/or GIS Senior Management. The Solution Manager is responsible for arranging/ensuring agreement and approval as necessary. Arrange and ensure agreement and approvals as necessary (i.e. strategy, technical solution, cost) Represent GIS at CSC bid and red team reviews. Client Interface (All Phases) Liase with all levels of client staff, or with client-specified contacts, as applicable (varies by client) Interact with the CSC sales team, and actively support the team. Represent the CSC team, and in particular, GIS, to the client. Have a good level of "real world", hands-on experience that will assist in these relationships. Assist in interfacing with the client, including provision of demonstrations and reference site visits, taking full responsibility for the GIS elements. ~Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, computer science, information technology or related field preferred Nine or more years of business solutions experience Experience working with company products and services, business processes and re-engineering Experience working with business environment, business industry and competitor products and services Experience working with appropriate programming languages, operating systems, product-line hardware and software Experience working with office productivity tools; delivery assurance and/or industry standards on deliverables Experience working with administrative and/or workflow systems Other Qualifications Strong communication skills to communicate with customers, support personnel and management Strong skills at managing risks during product launches Strong creative thinking, problem solving, planning, time-management and organization skills to balance and prioritize work Strong human relations skills to select, develop, mentor, discipline and reward employees Ability to create and maintain formal and informal networks Ability to lead and work in a team environment Willingness to travel Typical Outputs and Deliverables Technical Solution, incorporating: Cost Models Proposal Text Due Diligence Plan Exhibits ' SOW's, SLA's Transition Plan input (working with transition team) Various Presentations (internal, external) Communication Documents (including internal progress reports, project plans etc.) Handover Pack for incoming SDM Remote Work Location Authorized:Yes Relocation Assistance:Not AvailableClearance Level:None Create Success