OPERATIONS LEAD - SYSTEMS

OPERATIONS LEAD - SYSTEMS Owns the day-to-day delivery of this Service.  Responsible for realtime contact with vendor, interface to Service Desk, and engineering support.  Serves as the Subject Matter Expert for their domain.  Analyzes utilization, monitors performance and provides reports on service. RESPONSIBILITIES Aware of budget objectives and limitations.  Provides input for reports as needed.  Ensures the efficient and cost effective utilization of resources.  Support the Systems Operations strategy and roadmap through the daily application of good service management.  Provide appropriate input to SDM on strategic requirements for the services in the area of responsibility.  Responsible for managing Enterprise Systems Operations in a multi-sourced environment.  These areas include; Servers, OS, and SAN Maintenance.  Oversee implementation for new Server Solutions Deployment.  Ensure collaboration with other support and technical team members in production rollouts, system maintenance and troubleshooting.Ensure problem records are actively investigated for root cause and known errors are reviewed on a regular basis.  Prepare operational reports and service related analyses outlining progress, adverse trends, positive trends, and service outputs.  Responsible for timely resolution of issues raised by customers via the Service Desk.  Responsible for working with Engineering team to provide information pertinent to solving issues.  Act as the first point of contact for issues with outside vendors and service providers.  Create and maintain an excellent working relationship with those vendors.  Primary interactions will be with customer end users, Service Delivery Managers in ITSS, and vendor contacts.

5 - 8 years experience in the IT industry, with 2 - 3 years with server/systems architecture.  Project Management experience.  Experience working in a large, global organization.  Experience working with and leading cross functional teams. Experience with vendor management a plus.   BS/BA degree or equivalent. EOE/AA/MFDV