Operations Improvement Program Manager

 

 

SITA is the world's leading service provider of IT business solutions and communications services to the air transport industry. SITA manages complex communication solutions for its air transport, government and GDS customers over the world’s most extensive communication network, complemented by consultancy in the design, deployment and integration of communication services.  SITA also provides market-leading common use services to airports and air-to-ground communications to airlines. We deliver a comprehensive portfolio of e-commerce solutions for airlines and are pioneering new technologies in areas such as in-flight passenger communications and transportation security. Motivated by industry concern for lower costs, asset optimization and an improved passenger experience, we aim to simplify travel and transportation removing complexity and improving our customers’ operational performance.

 

SITA has two main subsidiaries: OnAir, which is leading the race to bring in-flight mobile telephony to the market, and CHAMP Cargo systems, the world's only IT Company solely dedicated to air cargo. SITA also operates two joint ventures providing services to the air transport community: Aviareto for aircraft asset management and CertiPath for secure electronic identity management.

 

Across the globe, SITA employs people of more than 140 nationalities, proficient in over 70 languages, and covers 220 countries and territories. With its main office in Geneva, Switzerland, SITA had revenues of US$ 1.582 billion in 2004 (€ 1.170 billion [1]) [1] USD = 0.74 € (Dec 30, 2004). For more information, please visit our website at www.sita.aero. 

 

 

JOB PURPOSE

Provide the Director with best practices programme and project management methodologies, tools, and processes to support the programme and its management so that objectives of ASBU Central Operations (cost, quality, schedule) can be met in the most efficient and effective manner.

Initially this will entail working directly with the product support solution key stakeholders and other functional support teams to define improvement programs based on existing areas of improvement and drive those programs to completion.

Long term activities will require continuous analysis of performance and program development to promote operational improvements across the ASBU Central Operations support teams with the program management of these improvement projects.

 

 

KEY RESPONSIBILITIES

 

1.  Deliver the following functions

· Ensure proper risk management is performed at the programme level at the project levels

· Ensure proper change management is performed at the programme level  at the project levels

· Ensure proper Quality Assurance management is performed at the programme level at the project levels

· Ensure Programme integration and planning

· Ensure Programme interdependencies are defined and managed

· Ensure that internal and external programme communications are managed, including reports & schedules

· Define and ensure application of proper Programme administration policies and procedures

· Monitor operational performance and develop improvement programmes working with product support solution owners and key stakeholders

· Control Programme finance

· Programme Documentation control

 

2.  Management of the staff

· Define R&R of staff and recruit staff as required in the fulfillment of the office of Operations Improvement Program Management

· Develop staff  as required

 

Job Contacts

Within SITA:

· Programme Team, Commercial Team, Proposals and Contracts Management, Business Unit, Regional Sales, Corporate Legal and Business Finance, Central Operations Team, CS&O (regional and central)

 

Outside SITA:

Customers, Industry partners, Service Providers

 

Decision-making authority:Programme selection and initiation

 

Staff/Budget managed:Line management of staff within the office of Operations Improvement Program Management as required. Two staff at onset of position with growth potential to six.Yearly operating budget as defined by Director. 2008 budgeted USD $12 M.

 

 

KNOWLEDGE, EXPERIENCE AND SKILLS

 

q Education and training:

· College/University degree or equivalent.

· Formal project management training

· Required project management certification (PMI PMP).

 

q Knowledge and skills:

· Competent in the following Managerial and Behavioural competencies: Innovating – Deciding - Leading - Persuading - Working with People - Values – Adapting - Results – Organizing – Entrepreneurial.

· Competent in Customer, Integration, Scope, Time, Cost, Quality, Human Resources, Communication, Risk, Procurement, Program(s) & Portfolio(s) management. 

· Work effectively in a Complex Organization. For SITA employee only: Expert level.

· Competent in MS Office, messaging, on-line purchasing, web-conferencing systems.

· Competent in RPM (IBM Rational Portfolio Manager) or another enterprise project management tool and in MS Project.

· ITIL trained or certified preferred

· ISO 9000 trained or certified preferred

· Six Sigma trained or certified preferred

· CMMR trained or certified preferred

· Fluency in English both written and spoken

 

q Experience:

· Minimum 7 years in Project Management having managed with a proven PM methodology in  one or more medium/large sized projects or having managed PMO in a commercial environment.

· Minimum 10 years in IT solutions provider environment with knowledge of SITA-like products and underlying technologies.

· Good experience of developing and managing a team in an international environment.

 

G. Additional comments

· A need to work on own initiative

· Ability to work under pressure and to deadlines

· Willing to work flexible hours

· Willingness to undertake international travel

· Proactive approach

· Diplomacy

· Problem resolution

· Ability to coordinate activities across product solution lines

 

Please submit resume to natasha.Lyttle@sita.aero , indicating job title and reference code in the subject line.