Operations Sr Manager

Job Category:Operations Sr Manager Primary Location:USA-TX: TEXAS-COPPELLSchedule:Full-time Job Type:Regular Employee Status:Regular Yes, 50 % of the Time Job Posting: 04/25/2008Description: Essential Job Functions Position is a remote position and can be worked from any location. Manages operationalstaff to ensure your area's Business Plan and service level objectives are met. Creates and implements operational improvements to meet established objectives across multiple facilities. Manages activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area. Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes. Identifies matters of significance and recommends appropriate course of action. Coordinates and communicates with other managers to leverage resources and discuss solutions to problems. Develops processes for leveraging and using resources to meet customer needs. Implements highly complex core business processes and guide processes improvement initiatives in order to enhance customer service and Key Performance Indicators achievement. Investigate process matters of significance or enhancements and implements solutions. Develops and maintains communications with the customer, management and staff to ensure that service is delivered on time and within budget or contractual obligations. Investigates and resolves matters of significance as appropriate. Coordinates with Global Self Service Program, accounts, Service Desk,and operations management to develop and implement operational budgets, forecasts, and business plans. Ensures appropriate planning of the impact of marketing efforts, outages, service level agreements and other issues for assigned area. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares, recommend and oversee development of operating and personnel budgets. Monitor spending for adherence to budget plans, develop and recommend variances. Perform and/or oversee budget analysis.Take Global Management Responsibility for Self Service on a "Follow-the-sun approach.Basic Qualifications Master's degree or equivalent combination of education and experience Master's degree in computer science, management information systems or related field preferred Twelve or more years of information technology or computer operations experience Nine or more years of supervisory or management experience included Experience working with customer technology and support requirements Experience working with the information technology industry and awareness of developments Experience working with generally accepted accounting principles and accounting softwareOther QualificationsManager's certificate in ITIL Service Management. Project Management experience/qualifications Knowledge of Self Service concepts, drivers and strategies Ability to travel globally Strong and proven leadership skills across complex and challenging areas Strong and proven human relations skills to select, develop, mentor, discipline, and reward employees StrongService Performance Skills, including achievement of Business Plan and Key Performance Measures Strong analytical skills, with track record of Problem and Issue Management Strong interpersonal, communication and presentation skills for interacting with team members and clients. Strong organizational and time management skills Ability to work in a virtual global team environment. Remote Work Location Authorized:Yes Relocation Assistance:Not AvailableClearance Level:None Create Success