Production Services Engineer

Production Services Engineer

IRC6978

Production services engineer for 7x24 hosted e-commerce environment; Red Hat Linux, Oracle, C++, JavaScript, PERL.

The Production Services Engineer will perform daily technical activities in support of GXS's managed services clients. Production services provides proactive application and transaction monitoring as well as incident and problem management in a hosted managed services environment on a 7x24 basis in support of clients who have outsourced their mission critical e-commerce function to GXS.  Responsibilities include monitoring e-commerce applications (Enterprise System and Application Integrator), communication systems (AS2, FTP, HTTP, etc.), and system alerts; monitoring, processing, queuing, and reconciling client transactions (EDI documents, XML, Rosetta Net, functional acknowledgments, etc.); responding to and resolving system or client initiated incidents; participating in incident and problem escalations; communicating with clients and other GXS team members to gather information and provide status updates about incidents and problems; entering and tracking incident and problem tickets; modifying scripts as needed; accessing and modifying transactions in strict compliance with GXS and client procedures; and contributing to the knowledge base of known problems and solutions.  Production services engineers are accountable for following production services processes and procedures to prevent and resolve incidents and problems. They will work closely with Client Services counterparts in client support and other teams and with Operations counterparts in data center operations and technical services.

Requirements:

· Five years experience in production services/support in a mission critical managed services environment. 

· Demonstrated success performing the responsibilities listed for this role.

· Experience with Red Hat Linux, Oracle, C++, JavaScript, PERL.

· Excellent written and verbal communication skills.

· Experience with e-commerce, B2B services, and/or EDI are strongly preferred.

· Industry experience in financial services, manufacturing, or retail also preferred. 

· Bachelors degree in a computer science, engineering, or a related field is required.

· ITIL certification a plus. 

This position supports a 7x24 operation.  Off shift and weekend work required.

GXS is a leading worldwide provider of on-demand B2B e-commerce solutions that simplify and enhance business process integration and collaboration. Organizations worldwide, including over 75 percent of the Fortune 500, leverage the GXS Trading GridSM to achieve balance between supply and demand. Active in the global standards arena, GXS solutions enable customers both large and small, to connect with global partners, synchronize product information, optimize inventory levels and demand forecasts, and accelerate the execution of supply chains. You will work and learn with world class e-Commerce professionals in a highly integrated environment while strategically partnering with business leadership to propel the company forward. We offer an attractive starting salary, a full range of company benefits, and an opportunity for development in a highly challenging, fast-paced environment.

 

GXS is an equal opportunity employer, and we value diversity. All qualified candidates are encouraged to apply at www.gxs.com, then selecting Careers, North America, Search and Apply for a Position.