Program Management Principal Leader (CallCenter Mgt)

Job Category:Program Management Principal Leader Primary Location:USA-VA: VIRGINIA-CHANTILLYSchedule:Full-time Job Type:Regular Employee Status:Regular No Job Posting: 02/15/2008Description: Essential Job Functions Oversees and develops work statements, scope/priority definitions and the creation of budgets and schedules for large complex programs. Develops documents with appropriate standards and client requirements and needs. Oversees the selection of assigned personnel for projects. Ensures communication and understanding of deadlines, assignments and objectives. Acts as point of contact to client's program management. Performs ongoing review of program status; identifies risks. Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assesses results and determines and implements risk mitigation solutions as appropriate. Maintains grade and quality of program deliverables within defined and agreed upon program requirements. Identifies and resolves matters of significance impacting the productivity of several large, complex, global programs. Oversees and implements changes and adjusts as appropriate. Interfaces with team members, stakeholders and management to anticipate and manage changes to projects, such as but not limited to, technical requirements, business requirements and schedule. Determines when additional resources are needed and implements same. Identifies or gathers information regarding possible solutions that may create additional, different or unique project objectives or results. Participates in discussions regarding project-related decisions and project direction at the executive level. Participates in proposal efforts and sales calls to ensure product meets client needs and specifications. Manages client project/senior management, company management and project team expectations for agreed upon project performance by obtaining, providing and interpreting project metrics. Leverages corporate synergies to improve customer information technology performance. Gathers feedback from client on program results; analyzes feedback and incorporates same into future programs. Identifies and determines global implications of program parameters and redefines, redesigns or revises as appropriate. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary. Balances program resources (people, budget, material, time) to optimize program objectives for several large, complex, global projects. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, information technology, engineering or related field preferred Nine or more years of project management experience Experience working with project management methodology such as Catalyst including budget development, project planning, control and assurance methodologies, project management software and finance and accounting concepts and practices Experience working with quality management approaches and techniques Experience working with delivery assurance policies, procedures, and principles to ensure compliance Other Qualifications Willingness to work at client site in Springfield, Virginia Six or more years experience supervising a staff of at least 30 technical personnel in a call center environment Six or more years experience in the technical and/or administrative aspects of the employee benefits, insurance field, or defined benfit pension plan Strong leadership and negotiation skills to manage programs and develop new business Strong interpersonal, leadership and presentation skills for interacting with team members and clients Strong human relations skills to select, develop, mentor, discipline and reward employees Strong communication skills Personal computer and business solutions software skills Ability to manage large or multiple projects, handle multiple tasks simultaneously, and to switch between tasks quickly Ability to deal with ambiguity and change Ability to work in a team environment Willingness to travel (minimal travel involved)Remote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:None Create Success