Retail Services Technician - Frisco

Job Category: Customer Support/Client Care Relevant Work Experience: 2+ to 5 Years Career Level: Experienced (Non-Manager) Education Level: High School or equivalent Reference Code: 9030 Retail Services Technician - Frisco Want a start in the tech field? Have the know-how and the savvy but not the formal experience. Have you taken some classes, or have a degree in computers, and are ready for the next step? We could be a perfect match. Our Retail Services Technicians are a group of enthusiastic individuals, based at a technology service desk, ready to assist in any troubleshooting or installation requests. The technician is a trained expert, a jack of all technical trades, able to consult with customers and provide customized solutions for their technological life-style. From computer to audio-visual options, they know it all and can integrate it into one living experience. If you are energetic and professional, with strong technical aptitude, we’d love to hear from you. Our paid, three-week long, expert-making training starts May 19, so don’t delay. Job Qualifications: 1 - 2 years previous customer service experience required, with 1 – 2 years in a technical support, service desk/help desk environment preferred. Second level support experience is a bonus. Sound understanding in one or more of the following areas: - Wireless networking. - Digital photography, imaging, Bluetooth and wireless peripherals. - Microsoft Windows XP Home, Professional, MCE or Windows Vista as well as a working knowledge of Microsoft Office products - Home Theater systems and able to make installation recommendations The given: - Attention to detail and ability to multi-task. - Ability to self manage schedule and consistently deliver to commitments. - Ability to maintain composure in a fast paced environment. - Great verbal and written communication skills. - Ability to accurately document customer interactions in multiple platforms. - Ability to lift 50 lbs. It'd be cool if you had: - Understanding of dispatch/parts management. - MCP; A+ certification; CEDIA certification.       Job Requirements: - Ability to establish strong rapport and trust with customers - Timely execution of computer services such as: data migration, virus removal, setup, and other offerings as determined by the business. - Ability to diagnose and repair software or hardware computer problems - Ability to perform software or hardware upgrades - Ability to consult with customer on wireless networks, Digital camera / video, MP3, PC setup, multimedia setup, and other computer needs - Provide expert understanding of home theater options to customers in a language that is suitable to them - Provide consultation to customers on how the computer options and audio visual options integrate - Positioning and transacting additional parts and services based on understanding of customer environment and needs. - Availablity to work nights and weekends as necessary Flextronics is an Equal Opportunity EmployerClick here to apply for this job http://flextronics.ats.hrsmart.com/cgi-bin/pm/click.cgi?job_id=9030&site_id=123