SALESFORCE.COM ADMINISTRATION GURU

Are you bored and looking for a new exhilarating opportunity?  If so, keep reading!  We are looking for a SALESFORCE GURU for a fantastic opportunity in RTP!  It is with a phenomenal company that has a great company atmosphere and culture!   POSITION SUMMARYThis position will be responsible for the planning and analysis of business systems requirements for new systems, system changes or enhancements in coordination with business users, management, other IT resources and/or vendors. Works with business partners to identify practical solutions through existing or new business systems technology. Will be responsible for the administration and ongoing support of applications and other technology in cooperation with the business and other areas of IT.  ESSENTIAL JOB FUNCTIONS: Supports both project and on-going support/maintenance activities related to Salesforce.com CRM and other related application systems. Develops in-depth knowledge and proficiency of supported business areas and engages business partners in evaluating opportunities for process integration and refinement. Will develop strong relationships with managers of customer/user groups to support user adoption, ensure proper use of applications and productive growth and change around the application and corresponding business processes. Conducts research on the best practices and industry/functional trends. Identifies specific business requirements as communicated by a sponsoring business area, including cross-referencing requirements articulated by multiple business area. Organizes and facilitates meetings/workshops where business requirements and application objectives are articulated, accurately captured and maintained/distributed appropriately. Assists Project Leads/Managers in determining high-level project goals that serve as benchmarks of overall project/product success. Assists in the development of testing, training development/support, and launch plans as required to aid in delivery of a quality product, designed for user acceptance and adoption. Operates as primary system administrator and application configuration expert for Salesforce.com CRM, including but not limited to the following activities: Documents requirements and specifications for system implementation, enhancements, develops consensus for those enhancements. Works with sales and marketing management to design and implement forecasts, reports and dashboards. Manages data loads and data quality. Creates reports and dashboards for the management team. Maintains user roles, security profiles, workflow rules, and other system configuration options. Trains new end users on the application and trains existing users on new features. Stays abreast of CRM and Salesforce.com best practices applicable to our industry. Conducts regular workflow analysis and application review sessions among both users and executives. Documents processes and creates documents to communicate processes. Participates in cross-functional teams that address strategic business issues involving CRM operations. Maintaining the Role Hierarchy and Territory Management Rules as the organization changes structure over time. Assisting with build imports of lead, contact or account data after the go-live date. Maintaining security profiles and access rights for users within the application. Configuring shared, custom reports. Escalating issues to Salesforce.com technical support as required. Other duties as assigned JOB SPECIFICATIONS: B.A. in management information systems, computer science or equivalent experience. 2 or more year’s hands-on experience with the configuration and ongoing administration of Salesforce.com. Experience with Salesforce.com API, SOAP messaging and integrations with other enterprise applications. Experience in analysis of business process, workflow and modeling. Experience in analysis of computer applications that cross numerous operational and servicing disciplines. Experience working in a task-oriented environment by where project management practices and disciplines are the key method towards job execution. Must have excellent interpersonal, verbal and written communication skills. Familiarity with document management systems, business process management systems and workflow. Banking systems helpful. Ability to interface with users and staff.  Must be able to work in stressful situations. Keywords:  salesforce.com, CRM, “sales force”, analyst, administra*, configur*, application, relationship, salesforce.com, CRM, “sales force”, analyst, administra*, configur*, application, relationship, salesforce.com, CRM, “sales force”, analyst, administra*, configur*, application, relationship, salesforce.com, CRM, “sales force”, analyst, administra*, configur*, application, relationship   Position Title: SALESFORCE.COM ADMINISTRATION GURU Company: The Select Group Location: Durham, NC 27701 Salary/Wage: 25.00 - 30.00 USD /hour Status: Full Time, Temporary/Contract/Project, Employee Job Category: IT/Software Development Contact: Wade Tulk Email: Apply by Email