Service Center Analyst

Greetings,



Summit Technologies, Inc. has full-time employment opportunities for entry-level to intermediate-level Service Center Analysts experienced with Tivoli.  The location is at a  Network Operations Center (NOC) in  Quantico, VA 22134. Quantico requires at least a Secret clearance.  Because the site functions 24 x 7 x 365, several shifts are available.  The annual base salary range is $40,000 to $50,000 plus benefits.



Description: Service Center Analysts in Network Operations Centers (NOCs) will support enterprise Department of Defense networks using IBM Tivoli and Remedy Ticketing systems.  The systems include Microsoft Windows, Exchange and Web Servers, other Microsoft technologies, and some Solaris and Unix technologies.  The client prefers former Marine and Navy environment experience and individuals who contribute well to team work.



The four different shifts are as follows;

Sun. thru Wed. / Thur. 6am - 6pm
Wed. / Thur. thru Sat. 6am - 6pm
Same days as above but 6pm - 6am
Alternating weeks working up to Wed. / Thurs.

Alternating weeks are 36 and 44 hours.



Entry Level Description

Service Center Analyst (IT Systems Technician) Description:

Under general supervision, provides onsite or remote support for one or more of the following user systems (desktops, laptops, printers, peripherals, handhelds, servers, LAN's, WAN's, can's, and WLAN's) according to contract specifications



Provides full support of systems for break-fix, install, move, add, change, and preventative maintenance activities.



Performs additional support activities including monitoring, back-ups, scripting, imaging, patch implementation, incident resolution, account maintenance, password resets, system upgrades, and data migrations



Conducts hardware, software, and network troubleshooting and problem resolution within the it systems environment



Researches problems, makes recommendations for solutions, and repairs or rebuilds systems to appropriate specifications



Develops and maintains systems documentation



May interface with clients to determine suitable hardware/software to meet user requirements



Tracks hardware/software inventory



Provides user orientation of new and upgraded hardware/software packages



Maintains disaster recovery procedures



Keeps abreast of functionality of new systems



May plan and implement system upgrades and expansion



May act as a team leader on projects



May provide mentoring or guidance to less experienced team members





Service Center Analyst (IT Systems Technician) Essential Functions:

Ability to provide full support for systems



Ability to troubleshoot issues on it systems



Ability to make recommendations for solutions to repair it systems



Ability to determine appropriate tools to meet user requirements



Ability to follow procedural guidelines



Ability to respond to and resolve inquiries and concerns



Ability to be a team leader/mentor to teammates



Ability to prioritize tasks





Service Center Analyst (IT Systems Technician) Requirements:

Must be a U.S. Citizen



Must have a DOD interim secret or higher security clearance prior to start date, Norfolk requires at least interim clearance and Quantico requires at least Secret clearance



Educational - high school diploma or equivalent required



Experience - must have experience with Windows 2000 Active Directory



Must have basic networking knowledge



General - good communication skills





 

Behavioral Requirements:

Good communication, interpersonal and professionalism skills are required



Must be reliable



Highly motivated and results oriented professional who enjoys working in a fast paced environment



Strong communicator who can work directly with client users of all levels of staff and management



Strong troubleshooting, analytical, debugging, and problem solving skills



Ability to multi-task in a fast paced systems vendor environment



Demonstrates adaptability and initiative



Follow best practices



Team Player



Intermediate Level Description

Service Center Analyst Description:

Under minimal direction, acts as a technical adviser on the most specialized aspects of operations methodology and system enhancements.



Responsible for supporting operations, marketing and technical associates in solving complex problems involving a broad range of technologies and industry issues.



Leads and participates in major system studies and implementations.



Works with users to solve complex problems with available technology including hardware, software, and peripherals.



Keeps abreast of technological developments and may install new hardware and software for user groups.



May operate remote invasive troubleshooting techniques  may functions as a technical expert during product presentations to customers or potential customers.





Service Center Analyst Essential Functions:

Ability to analyze customer needs to identify hardware configuration solutions.



Ability to resolve network hardware and software operations problems.



Ability to interact with vendors on needs, service levels, and products.



Ability to coordinate with internal staff on implementations and problem resolutions.



Ability to lead and/or participate in system implementations, conversions, and studies.



Ability to interact via telephone with customers and vendors.



Ability to work flexible hours.





Service Center Analyst Requirements:

U.S. citizenship is required



Applicants must have a DOD secret clearance or top secret based on an SSBI investigation prior to start date, Norfolk requires at least interim clearance and Quantico requires at least Secret clearance



Education: degree in a technical area of study preferred high school diploma or equivalent required experience



1+ years general customer service experience



2+ years it experience as an advanced analyst or technician prior experience supporting NMCI technical background



General knowledge of enterprise-level network architecture (BAN/LAN/WAN)



MS Exchange and MS Active Directory general skills



Strong written communication skills required



Strong organizational skills required



Experience creating and presenting information to a senior level audience required



Project management experience preferred



Summit Technologies, Inc. and its Clients require a background investigation and professional reference checks. A drug test may also be required. Reliable transportation to the primary site is expected. If you or someone you know is a good match and interested in more information, please forward the following information to

cts@summtech.com at your earliest convenience and list 2969 in the email subject line.

Updated resume in Word format with Month/Year information for work experience



Daytime and evening email and phone numbers



Desired compensation as an annual base salary



Clearance, level and issuing agency



Availability to interview and start



Provide two professional references



Summit Technologies Inc. appreciates your interest.  We will contact the best matching prospects, and will consider you for future opportunities.

Summit Technologies, Inc. is an information technology services company offering staffing, consulting and direct hire services to Fortune 1000 organizations and the public sector. We began as a technology consulting organization and have evolved to include technical staffing services. We bring the discipline and methodologies of a technical consulting organization to your staffing needs and to date we provide elite technical consulting and staffing services to our clientele.  We are an equal opportunity employer.