Service Coordinator/Help Desk

Position: Service Coordinator/Help Desk

 

Do you enjoy technology and are you passionate about helping clients succeed? Do you have what it takes to play a key role in coordinating service delivery and growing customer relationships? Are you organized and great at follow through? Are you looking to play a key role in building a business that is committed to its people, partners and clients?

 

If you answered yes to these, then we are interested in exploring whether you would be the right candidate for our team. 

 

RelianceNet is a Strategic Technology Advisor serving mid-market and growing clients in the Mid-Atlantic area.  Founded in 1994, we are a small, privately-owned business and a great place to work.  We have a close-knit team and high expectations.

 

We provide technical, project management and managed services and are certified partners with Microsoft Gold, HP, Cisco, etc. We are also a reseller of computer products.

 

Key responsibilities include:Coordinating and planning IT resourcesManaging and growing existing customer relationshipsProject coordination and management for customer projectsManagement of partner relationshipsMaintaining client knowledgebasesProvide metrics and reporting on services utilization and forecasting to management

Desired experience and qualifications:Excellent leadership and people management skills Project management experience Excellent verbal and presentation skillsCollege degree  Technical passion and consultative skillsProven experience managing schedules, projects and IT resourcesProven experience working with customers to grow company revenueDemonstrated ability to apply IT in solving business problems

The successful candidate will enjoy challenge, be able to multi-task, provide thoughtful leadership, and have a natural management style that is direct, respectful of all and effective. 

 

Please e-mail your resume to SC200804@RelianceNet.com along with a cover letter that explains why your talents and skills would be a good addition to our team. Please include your salary requirements along with your availability. If we don’t receive a cover letter with the requested information, your resume will not be considered.

 

RelianceNet offers a professional, challenging, rewarding and fun work environment and a great location in Annapolis, MD. We also offer outstanding benefits including paid vacation, medical/dental and 401(k).