Service Support Representative.LDS

Position ProfileThe Service Support Representative (SSR) supports LDS Account Managers through the pick-up and delivery of work to the client office. The SSR assesses each project for deadline, price and client expectations and ensures client satisfaction. The SSR completes the administrative sales process including obtaining a customer signature for all invoiced work. Job Duties and Responsibilities Delivers messages, telegrams, documents, packages, and other items to business establishments, other LDS locations and private homes as directed by management.Travels to delivery site on foot or by bicycle, motorcycle, automobile or public conveyance.Performs pick-up and delivery of jobs by accurately following a map and/or written instructionsResponsible for meeting deadlines by following a standard set of procedures for delivering completed jobs to clients promptly, safely and according to their instructions.Prevents delivery errors by maintaining a safe, clean and orderly work environmentKeeps log of items received and delivered.Obtains receipts, signed invoices or other form of payment for articles deliveredComplies with reporting requirements by completing all paperwork in a timely, accurate and legible manner (ex. completes all delivery receipts quickly).Responsible for recording client request through the creation of job tickets and recording of audiotapes detailing client instructions.Completes all paperwork in a timely, accurate and legible mannerMay accept new work from customers when delivering completed work Checks completed work for accuracy and compliance with customer requirements prior to deliveryPerforms hands-on job review with customer upon delivery to ensure satisfactionTroubleshoots problems by communicating effectively and promptly to managerResponsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.Services vehicle driven, such as checking fluid levels and replenishing fuelPresents professional appearance to clients by dressing in professional attire according to company standardsPerforms other duties as assigned Qualifications (Education, Experience and Certifications) Requires high school diploma; four-year college degree or equivalent experience preferredExperience with inside or outside sales support preferredPrevious experience working in a team environment required. Apply On-line IKON is an Equal Opportunity Employer, M/F/D/V.