Solution Manager, Airline Voice & Convergence

 

 

SITA is the world's leading service provider of IT business solutions and communications services to the air transport industry. SITA manages complex communication solutions for its air transport, government and GDS customers over the world’s most extensive communication network, complemented by consultancy in the design, deployment and integration of communication services.  SITA also provides market-leading common use services to airports and air-to-ground communications to airlines. We deliver a comprehensive portfolio of e-commerce solutions for airlines and are pioneering new technologies in areas such as in-flight passenger communications and transportation security. Motivated by industry concern for lower costs, asset optimization and an improved passenger experience, we aim to simplify travel and transportation removing complexity and improving our customers’ operational performance.

 

SITA has two main subsidiaries: OnAir, which is leading the race to bring in-flight mobile telephony to the market, and CHAMP Cargo systems, the world's only IT Company solely dedicated to air cargo. SITA also operates two joint ventures providing services to the air transport community: Aviareto for aircraft asset management and CertiPath for secure electronic identity management.

 

Across the globe, SITA employs people of more than 140 nationalities, proficient in over 70 languages, and covers 220 countries and territories. With its main office in Geneva, Switzerland, SITA had revenues of US$ 1.582 billion in 2004 (€ 1.170 billion [1]) [1] USD = 0.74 € (Dec 30, 2004). For more information, please visit our website at www.sita.aero. 

 

 

JOB PURPOSE

 

The Airline Voice Solution team is a group of dedicated specialists with global reach, focusing on the design and the delivery of complex airline voice solutions based on different technologies, integrating SITA and 3rd party products. Its mission is to establish SITA as a key player in the Airline Voice & Convergence communication market.

This Solution Team consist of a multi functional group of individual, core or virtual, members who will contribute to a center of expertise for specific new products and services.

The team is responsible to provide solution management, technical expertise, solution creation, business development, business consulting, engagement management, project management and delivery for their solutions. They will design solutions which fulfil customer requirements at the desired level of cost efficiency.

The team manages the complete life cycle of customer projects including opportunity qualification, design, support to project management, implementation, hand-over to SITA Operations and follow up during the operational life cycle.

This work will happen in close collaboration with the SITA regions, the solution lines and the SRM teams who will be asked to embed resources to the Solution Expert Team as required to address specific customer opportunities.

 

KEY RESPONSIBILITIES

 

· Lead the solution development and management: Ability to develop a complete IT/Telecom solution including hardware, software, implementation services and support services. Good understanding of field service delivery and operational processes, particularly as they relate to services delivered by SITA Service Centres and the Global Support Centre.

· Manages the “Go to Market” program with customer, account directors and solution sales, regions, other SITA Business Units, marketing

· Ensure that SITA’s unique value proposition for the packaged solutions is well communicated both internally and to customers.

· Defines market entry strategy with particular regard to pricing strategy and the fulfilment of medium term margin objectives

· Sign off solutions with Solution Lines, RTI and Delivery and Operations Organisation

· Ensures that expertise in the specific solutions will be transferred to regional teams and solution line once a solution has matured.

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Job Contacts

Within SITA:

Solution Expert Team management

Team Colleagues

Solution Consultants

Product Management

Engineering

Solution Designers

Account Directors and Account Managers

Sales Development

Sales Specialists

Delivery Project Managers

Global and Regional Operations

Communication Services

 

Outside SITA:

Customers

Suppliers and third party service providers

Standard and Industry organisations

 

KNOWLEDGE, EXPERIENCE AND SKILLS

Management: The successful candidate will have long term experience in product management, business management or in a sales position in the voice telecom field. He/she will also have experience as a liaison manager and in setting up partnerships.

A self-starter, capable of working in a matrix management organization. He/she will be capable of multi-tasking and time management, as several work streams need to be developed simultaneously.

The successful candidate must possess cultural sensitivity to operate in a multi-cultural organization.

People: the candidate will have business and commercial skills, acquired in a customer facing function, such as consultancy or a pre-sale role. Interpersonal, communication and presentation skills are necessary. Ability to influence and persuade other functions and management is required.

Financial skills and commercial awareness: Appreciation of all commercial and business elements of IT is needed. The ability to manage all the financial aspects of the proposed solutions, such as developing a winning business case, is required.

Technology: the ideal candidate will have a sound technical knowledge of network voice services and voice platforms for the Enterprise market, with particular regard to Contact centre solutions and applications.

Industry: Air transport industry general IT and technology background. Excellent understanding of Airline Industry IT environment and strong familiarity with Airline operational practices - applications and systems is preferred.

Fluency in spoken and written English is a prerequisite.

Experience

Experience in developing end-to-end managed solutions for external customers in a competitive environment

Experience in working within a consulting organisation utilizing a wide range of third party services.

Experience in working with third party providers and new suppliers.

Four years of experience in the Enterprise Voice solution market, preferably with sales/pre-sales experience within the ATI. Ideally, the candidate will have a mixed commercial / technical background.

An additional three years of experience in Telecommunication, preferably at Telecom service provider focussing on the B2B market. Candidates with experience in some of the following will be preferred: call collection and termination, PRN, geographical numbers, call centre applications, IP telephony and Centrex solutions.

Education and training

Bachelor degree in Electronic Engineering or Telecommunications. Holders of Masters degree will be preferred.

Commercial and marketing background a strong asset.

Technologies

VoIP, IPT (knowledge of multiple vendors will be preferred), TCP/IP, H.323, SIP, Signalling protocols, transport and access technologies, legacy enterprise telephony solutions, contact centre platforms

Knowledge of ATI telecommunication applications will be preferred.

 

 

Please submit resume in word format to natasha.Lyttle@sita.aero , indicating job title and reference code in the subject line.