Support Technician - Burlington, VT

SUPPORT TECHNICIAN:

 

Job Description:

 

Allscripts is growing and we invite you to share in the passion of healthcare. The Support Technician positions is an excellent learning opportunity to understand the information technology needs of hospitals and medical groups within the U.S. More than 30,000 physicians in some 3,500 health organizations ranging from solo doctor’s offices to acute care hospitals use Allscripts solutions to deliver improved care at lower cost.  Our easy-to-use, interoperable solutions - including electronic health records, practice management, electronic prescribing, document imaging and medication dispensing – simplify medicine, making physicians and other healthcare professionals more efficient, effective and more accurate while providing patient care.

 

As an Allscripts team member, you would have the opportunity to be part of a winning team making positive changes happen for physicians, their patients, and our healthcare system.

 

Due to the large client base, we have immediate openings for  Support Technicians  within our Allscripts Technical Support Team and have the opportunity to become involved with exiting new technologies surrounding our Internet focused products.

 

This position will be:

 Working closely with team members, development and other teams across the enterprise to support our customer implementations of the Allscripts TouchWorks product modules across a diverse Healthcare customer base.Working with customer IT staff to diagnose, troubleshoot and resolve TouchWorks application issues.Training other Technical Support Engineers and customer’s IT staff on complex O/S and system management issues.Working with third party hardware and software vendors, as necessary to assist customers in resolving difficult systems problems.Managing and implementing customer upgrades to the latest version of the TouchWorks application.Providing off-hours coverage to customers, on a rotating basis.





Requirements:

 Previous Level 1/Level 2 support desk experience a plus or a new IT/ MIS graduate. We want smart people who aren't afraid to work hard, yet have fun, too....Excellent communication and organizational skills. Ability to adapt to rapidly changing technologies and manage several on going projects simultaneously. Solid understanding of the relationship between hardware, operating systems, and application software in a multi-tier environment. Knowledge and experience in client-server technology, Windows Server, MS SQL Server administration and database programming, Windows Client OS, Internet Information Server, TCP/IP networking concepts. Working knowledge of ASP, .NET, Java Script and HTML a plus. Limited  travel required, about 10% on average.