Support Technician - Hawaii

INTERFACE SUPPORT TECHNICIAN

 

JOB SUMMARY

 

Allscripts is the leading US provider of clinical software, connectivity and information solutions that physicians and other healthcare professionals use to improve patient care. Across the country, more than 30,000 physicians in some 3,500 health organizations ranging from solo doctor’s offices to acute care hospitals use Allscripts solutions to deliver improved care at lower cost. Our easy-to-use, interoperable solutions - including electronic health records, practice management, electronic prescribing, document imaging and medication dispensing – simplify medicine, making physicians and other healthcare professionals more efficient, effective and more accurate while providing patient care.

 

As an Allscripts team member, you would have the opportunity to be part of a winning team making positive changes happen for physicians, their patients, and our healthcare system.

 

We currently have an immediate opening for an Interface Support Technician in Honolulu, Hawaii, who will support  HL7 and other interface solutions between the TouchWorks EHR and third party vendors.

 

This position will be directly responsible for:

 Troubleshooting interface problems in the interface engine including mappings, scripts and SQL database queriesPerforming small mapping changes on interfaces and assisting clients with testing of the changes as well as documentation of the changesAssisting with upgrading of an interface or interface applicationWorking closely with team members, development and other teams across the enterprise to support our customer implementations of the Allscripts Touchworks product modules across a diverse Healthcare customer base. Providing off-hours coverage to customers, on a rotating basis.

 

 

 General responsibilitiesCultivate attitudes of open communication and team building. Share experience and research information. Code and track time daily for all assigned tasks. Maintain awareness of corporate policies and procedures as they pertain to roles and responsibilities; suggest new and better ways of doing things.



QUALIFICATIONS Excellent communication and organizational skills. Basic understanding of programming. Ability to work with minimal supervision, adhering to overall department and company procedures. Good judgment and the ability to come up with solid solutions and recommendations to a wide range of Complex problems on their own.  Previous Level 1/Level 2 support desk experience a plus. 10% travel required.

Bachelor of Science in Computer Science or Computer Engineering, or an equivalent combination of training and experience.