System Technician

Direct Hire Opportunity.  Two shifts open: 2nd shift or Sunday 12 AM - 12 PM and Monday - Wednesday 12 am to 10 am.The Systems Technician is responsible for the hosted environment, responding to alerts, escalating recurring or critical issues, and operating hosted systems, all according to published procedures. The Systems Technician must be comfortable talking with Managed Services" clients on the phone and corresponding through email. Essential Responsibilities Customer Service The Systems Technician is the primary point-of-contact for all initial communications with Fry"s Managed Services clients. A Systems Technician must exercise sound customer service skills in dealing with clients. Problem Ownership The System Technician owns issues reported to the NOC by any method from initial contact through resolution. Incumbent will be responsible for fielding phone calls and email from hosted clients, entering the issue into the tracking system, performing first level support and triage, resolving the issue or escalating as appropriate, and following-up where required to ensure the issue has been fully resolved. Monitoring The Systems Technician is responsible for monitoring Fry"s proprietary monitoring software for potential network, hardware and software issues. A Systems Technician will act on all alerts in a manner consistent with the published procedures and Fry Service Level Agreements. Operational Support The Systems Technician is responsible for operating the hosting environment according to published procedures. Tasks include, but are not limited to, verifying backups execute successfully, maintaining the condition of the data center, and monitoring the anti-virus solution. Technical Support The Systems Technician is responsible for basic system support including, but not limited to, hardware installations and upgrades; software installations, upgrades and configuration; administration of database software; and administration of web server software. Experience/Education - High School diploma or equivalent and some college course work required - Ability to work in the U.S. (no sponsorships available) - 1 year call center or help desk experience in a server environment - Certification in Microsoft, Linux, databases or Cisco networks a plus Job Reference Code: MNSYSTECH Company: Modis, Inc. Status: Full Time, Employee Location: Westmonst, IL 60559 Salary: 20.00 - 25.00 USD /hour Job Category: IT/Software Development Career Level: Experienced (Non-Manager) Work Experience: 1+ to 2 Years