Systems Administator- Storage / GS4548

View all Sungard Availability Services jobs Systems Administator- Storage / GS4548 Position Description:SHIFT(Thursday-Saturday ALT Wednesdays):7:00pm-7:00am•Dedication to providing world class customer service.•Participate in the process of providing Tape backup solutions for customers utilizing extensive knowledge base (TSM Server implementations, decommissions, and troubleshooting) •Act as Tier 2 escalation support to solve product and services problems in the data centers and on customer’s hosts. •Work with data center staff to perform tape rotation as needed by individual customers. •Utilize Remedy for Problem Management and Change and Task Management.•Document all procedures and work instructions. •Provide immediate escalation of critical client problems that may become serious service delivery issues or may be reported to executive management.•Assist with product and process knowledge training to provide balanced centralized team support. •Manage multiple issues and shifting workloads.Qualifications:•College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.•Preferred BS in Computer Science, equivalent Technical School training or equivalent work experience that includes appropriate training courses.•Two years experience as a Windows or Unix systems administrator.•One year experience with an enterprise class backup suite (I.E. Veritas Backup Exec or Tivoli Storage Manager)•Must possess strong interpersonal skills in order to work in a dynamic and fast-paced environment.•Experience with tape library storage solutions.•IBM Tivoli TSM experience desirable.•General UNIX and Windows systems administration•Understanding of HP/UNIX, Solaris, Windows, Linux, and TCP/IP.•Understanding of data center infrastructure technologies.•Understanding of midrange and storage technologies.•Understanding of network technologies.•Understanding of SQL server administration.•Understanding of MS Exchange server administration•Working knowledge of EMC H/W and S/W.•Self-motivated and flexible to accommodate possible changes in business strategies. •Know basic IP security structures regarding disk and tape storage.•Team player, can lead or follow as necessary.•Ability to participate in after hours and weekend support.SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V