Systems Analyst w/ Harvest and Genesys

Modis is an information technology business unit of MPS Group (NYSE:MPS). MPS Group helps its client companies thrive by delivering a unique mix of consulting, solutions, and staffing services in the disciplines of information technology, finance and accounting, law, e-business, and work force management. Today, MPS Group is one of the world's largest providers of human capital services. A Fortune 1000 company with headquarters in Jacksonville, Florida, MPS Group serves leading businesses through the United States, Canada, the United Kingdom, and continental Europe. For more information about MPS Group, please visit http://www.mpsgroup. Systems Analyst w/ Harvest and GenesysColumbus, OHDuties: Peform run support and enhancments of applications. Run support for of identification, troubleshooting and resolution of incident tickets and defects The primary responsibility will include performing application support and enhancements of applications. The primary area of focus will be run support identification, troubleshooting and resolution of incident tickets and defects for applications. In addition, keep the lights on activities production incident and defect identification, performing routine maintenance, performance tuning, being a member of the on-call rotation and application enhancements. Additional duties may include transition to support activities, and performing defect Root Cause AnalysisRequirements: With full competency, devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Designs, codes, tests, debugs, and documents those programs. Competent to work at the highest technical level of all phases of applications programming activitiesSkills: Harvest - Basic Knowledge J2EE - Working Knowledge Lotus Notes - Basic Knowledge Genesys - In Depth Knowledge **To apply, MUST send resumes as word format to Jonathan.Lee@modisit.com**    Company: Modis, Inc. Status: Full Time, Temporary/Contract/Project Location: Columbus, OH Job Category: IT/Software Development Career Level: Experienced (Non-Manager) Work Experience: 5+ to 7 Years