Systems Engineer / GS4665

View all Sungard Availability Services jobs Systems Engineer / GS4665 Position Description:Alternate Location: Houston, TX• Install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs. • Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.• Deliver first tier support for complex environments. • Provide clear technical documentation and written ISO9001 procedures to ensure other members of Central Operations can assist in monitoring, troubleshooting and changing complex customer environments. • Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.• Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.• Provide technical assistance to all SunGard internal/external customers during environment outages. • Have a familiarity environment resources being utilized by SunGard customers. Use this information to assist in resolving environment issues or trouble shooting impairments.• Provide assistance/training and leadership to other engineers.• Perform weekly and monthly maintenance activity when required• Perform after-hours support as needed.RESPONSIBILITIES:Provide world-class customer support and technical expertise for SunGard customers:• Provide direct operational support of SunGard’s largest managed services customers, maintaining ownership and a deep technical knowledge.• Responsible for direct customer communication, working closely with other central operations technical teams and customer service teams.• Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from customer service and field operations.• Provide technical assistance to all SunGard internal/external customers during environment outages. • Deliver end of the road support for complex environments. • Provide assistance/training and leadership to other engineers.• Perform weekly and monthly maintenance activity when required• Perform after-hours support as needed.Implement technical solutions for Sungard customers:• Develop and install cost effective, operationally supportable solutions that meet complex customer requirements and SLAs. • Provide clear technical documentation and written ISO9001 procedures to ensure other members of Central Operations can assist in monitoring, troubleshooting and changing complex customer environments. Training:• Learn automated Sungard resource functions and terminology.• Learn Sungard alert management platforms, functions, and terminology.• Learn related SunGard product offerings.• Become proficient with the latest OS technologies. • Provide assistance/training to other engineers.Qualifications:Requirements:• College Degree preferred but will consider applicants with equivalent work-related experience with a minimum educational requirement of a H.S. Diploma or GED equivalent.• Three to Five years industry experience in a Windows systems operations or engineering role, with substantial end-user or customer support interaction.Experience with:• Strong Windows server support in a large, production environment.• Application troubleshooting, aided by developers and DBAs• Sound understanding of hardware fundamentals. Able to make specific hardware recommendations based on I/O bound, memory bound, or processor bound applications.• Enterprise level storage (Array/DAS) and tape backup platforms.• Able to troubleshoot and provide resolution for servers with performance issues. • Able to create end to end system monitoring and reporting solutions using performance monitor, SNMP and or by integrating third party products.Other requirements:• Scripting skills required. • Knowledge of data communication concepts and technologies is required.• Strong problem isolation and resolutions skills required.• Must have the ability to lead and direct vendors to assist them in their efforts.• Good interpersonal skills are a requirement.• Adaptable and willing to learn new technologies.• Must have the ability to effectively work in a team environment, as well as independently.SUNGARD IS AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V