Systems Enginer

Company summary:

Speakeasy, one of the nation’s leading broadband voice (VoIP), data and IT service providers, simplifies small business communications with cost-effective service packages and unparalleled support. Speakeasy joined the Best Buy family in 2007 and now works with Best Buy for Business to champion technology for small businesses throughout the U.S.  Speakeasy manages its own private fiber-optic national network, ensuring fast connections, low latency, and an unparalleled degree of security protection from the public internet. Speakeasy’s full range of business-class products – from OneLink and VoIP to business bandwidth solutions - offers features and benefits with unrivaled customer service. Speakeasy’s broadband services are available in most metropolitan areas within the 48 contiguous United States.

 
Position Summary:

Speakeasy is looking for a Systems Engineer to work on its Network Operations team. You will offer technical resources to a team responsible for monitoring Speakeasy’s network connections and equipment, working with upstream peers, providers, & vendors, and managing/operating network monitoring systems. You must be willing to be on call and available 24 hours a day, including weekends, possibly on a rotating schedule.

 
Your responsibilities include but are not limited to:Monitor all incoming trouble tickets, service requests and company communications for any service related issues.Ensure prompt reaction to all network/global issues and that final resolution is achieved in an expedient manner.Provide internal communications for trouble notifications, updates and resolutions, as well as any necessary vendor contact for the completion of service requests. This includes both email and telephone based communications.Work across Speakeasy’s Engineering and Customer Operations departments to resolve advanced problems and customer requests as they occur.Utilize the existing trouble ticketing (TT) system(s) to track ongoing trouble reports and service requests.Ensure all Operations TTs are worked according to the existing SLA, including escalations to Vendor Fix Agencies.Ensue that the NMS(s) are populated with all appropriate devices and determine the proper notification methods when alerts occur.Ensure maintenance event tracking and proper notification occurs on a daily basis.Perform maintenance events that have been documented using MOP’s (Method of Procedures)Assist in design and documentation of NetOps processes and procedures.Be available for mentoring/training of new employees and assist in designing ongoing curriculum for knowledge improvements across the team.Develop new functional tools for ease of use by both NetOps and Customer Operations.Participate in NetOps project related tasks as needed.Occasional travel may be required

 
The position requires the following skills and experience:Strong networking skills; at both a Network and Consumer levelExperience dealing with T1/Frame Relay circuits, circuit bonding and load balancing.Experience installing/maintaining both coax and fiber connections Experience in handling Vendor Fix Agencies during times of outage, including escalation pathways and timelinesExperience troubleshooting VoIP services, SIP and MGCP, at both a network & consumer levelExperience with VoIP Network infrastructure; SBC’s, Media & Application ServersExperience operating L2-L3 switching equipment from vendors like Foundry, Extreme, Cisco, and JuniperExperience operating various DSL/T1 CPE devicesFundamental routing knowledge, including BGP, MPLS, OSPF, ISISStrong switching skills, experience with VLAN, Ethernet Trunking, 802.1q 802.3adStrong troubleshooting skills, physical layer and equipment configurationStrong firewall and network traffic analysis skillsPhysical layer diagnostic skills and testing equipment proficiency with ATM, Ethernet, Fiber Technologies, SONETExperience utilizing and maintaining a centralized management systemExperience in operating/administrating network monitoring systems such as Netcool/NetVigil/Nagios/HP OpenviewStrong UNIX skillsIPV6, IP SEC VPN technologies, and multicasting network experience a plusAbility to work “on call” outside of normal business hoursOccasional travel requiredAbility to work rotating shift schedules

 
Speakeasy offers a full suite of benefits, including full medical, dental, and vision coverage (100% paid for employees); a 401(K) plan with a company matching contribution; a transportation benefit; and many other excellent perks. We're looking for talented and highly skilled individuals to join our dynamic and fast-paced culture and contribute to Speakeasy’s continued success.

 

For more information about Speakeasy and about the position, check out our website at http://www.speakeasy.net/careers/


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