Tech Support

Full Time, Temporary/Contract/Project, Employee Job Category Customer Support/Client Care Education Level Bachelor's Degree Company Tech USA Contact David MacWilliams Email Apply by Email Phone 610-897-2404 jobs.techusa.net TechUSA is operational in 13 offices throughout the United States. Our organization focuses on providing our clients with high level customer service through our flexible, tailored and scalable solutions in Engineering, Aerospace and Defense,Technology and Scientific industries. We are trusted business partners to our clients and dependable agents to our candidates. We are successful in what we do and will continue to be the best by using cutting edge technology and employing aggressive outside the box thinkers. By launching new divisions and opening new offices, we continue to saturate our existing markets, achieve profitable growth, and ultimately do what is best for our customers. TechUSA is the future of recruitment solutions. Join us and become a part of the Tech USA power! Tech Support Company InformationWe are a local staffing organization specializing in the Information Technology industry.  We have relationships with many Fortune 500 clients as well as smaller companies throughout the United States.  Job DescriptionOur customer, a worldwide leader in the communications industry, is currently looking to grow its Tier 1 and Tier 2 support center.  Position will report into technical support operations organization. Primary Responsibilities Receives and/or places telephone calls to handle any/all aspects of customer accounts, including troubleshooting and problem resolution.  Provide in depth-technical configuration and troubleshooting assistance. Answers inquiries, resolves problems, promotes and sells products/services Cultivates and maintains on-going customer relationships Job Qualifications Bachelor degree or equivalent experience in Information Technology including: Thorough knowledge (3 years) of major personal computer operating systems including installation and configuration of hardware and software In-depth understanding of TCP/IP networking including routing protocols, OSI model, port and protocol based firewalls, 802.11 wireless standards, programming (shell, Basic, C) languages Knowledge and/or understanding/experience with DSL hardware and/or networking devices. Ability to differentiate between major broadband technologies. Excellent Communication and personal skillsFor Additional InformationTo apply for this position please e-mail resume to Dmacwilliams@techusa.net