Technical Account Manager

Technical Account Manager, Houston, TX

 

Client Information



Our client is a global leader in software and processing solutions for financial services, higher education, public sector, and also helps information-dependent enterprises of all types to ensure the continuity of their business.

 



Position Duties/Skills/Requirements/abilities

 

-Provide technical leadership for our largest managed services customers. The Technical Account Manager will be responsible for direct customer communication, working closely with internal teams: Central Operations, Sales and Product

- Maintain deep technical knowledge of multiple technologies within a customer’s environment. This may include network, security, systems administration and storage management services

- Develop cost effective, operationally supportable solutions that meet complex customer requirements and SLAs. Provide pro-active recommendations that support the customer’s site availability requirements Develop and deliver customer presentations that outline environment capacities and suggested courses of action

- Build and maintain relationships with key customer’s technical staff members and with internal stakeholders from sales, customer service and field operations

-4 year college degree or equivalent experience

-7-10 years industry experience in an IT operations management or senior engineer role, with exposure to multiple technology areas. A significant amount of this time must have been in a hands-on IT service delivery and design role

- Extensive knowledge of data communication concepts and technologies is required

- Very strong customer service and communications skills (written and oral) are required

- Working knowledge of project management and strong time management skills are required

- Technology industry certification(s) (MCSE, CCIE, RHCE, etc..)

 

 

 

 

Salary



$80 to $97k per year.

 

 

Please apply today and send your resume to Tony at tony@goldstar-global.com