Technical Account Senior

Respond to client issues and inquiries in a timely fashion. To include analysis and resolution or escalation as appropriate.   Gather user requirements and assist with development of systems enchancements and ad hoc reports per requests from both internal and external clients.  Test & review test QA test results for new SuRPAS system releases and programming fixes, as well as communicate system enhancements to internal users and client service groups.  Maintain client database including both general and client-specific processing rules. For example:-Fund setup and maintenance-Transaction code set up and maintenance-Fee processing setup and maintenance-Dividend processing setup and maintenance-Event run list  Coordinate set up and testing of new transmissions  Perform end-user acceptance and performance tests involving software releases, enhancements, and system corrections for SuRPAS.  Work with conversion teams, business analysts, technical support, back-office business groups, and client service individuals to provide feedback and guidance on business requirements, operational guidelines, software enhancements, and functionality for new and existing clients.  Support corporate action events (stock splits, mergers, dividend and capital gain payments, etc.). Follow industry trends and regulatory changes and recommend systems and operational solutions to support changes to back-office and client environments.  Support monthly statement review for quality assurance purposes.  Ensure that appropriate processing occurs for each client environment Required Skills:  Must have either 2 years of SuRPAS experience and/or 2 years of industry related experience.   Must type a minimum of 25-30WPM. Must be proficient with Microsoft Windows and Office applications.   Detail oriented, customer focused, technology adept, reliable, adaptable, able to multi-task, and able to troubleshoot issues to a resolution. Additional Preferred Skills:Open VMS and Access experience is a plus as is any knowledge in report writing software. PFPC, a member of The PNC Financial Services Group, is a leading provider of processing, technology and business solutions for the global investment industry. Our clients comprise some of the world's most successful financial services companies, including brokerage firms, pension and investment managers, insurance companies and banks. We offer a comprehensive employment experience that's powered by innovative thinking, diverse perspectives, and collaboration supported by state of the art technology. At PFPC, you will find an environment where achievements are recognized and rewarded and where the potential for advancement is as limitless as your drive and ambition. Come join us. Interested individuals please submit your resume by selecting the “Apply Now" button. By selecting the "Apply Now" button you will be linked automatically to PNC's website to submit your resume. This is not, in and of itself, an application for employment. After your resume is submitted, it will be available for review and consideration by the recruiter for this position. If you are scheduled for an interview, you will be asked to complete an employment application at that time. We offer an exceptional array of benefits, a competitive salary, a 401(k) savings plan and a business casual-dress work environment that offers not only support, but intellectual challenge and reward as well. For additional information, please visit our website: www.PFPC.com. We are an EOE, Drug/Smoke-Free Employer. M/F/D/V/SO.