Technical Sales Support Specialist

 

 

NTSG Inc is seeking a versatile and exceptional individual to work in a Sales Support role as a Technical Sales Support Specialist. The ideal candidate must have strong teamwork skills as they will be working in an environment that requires cross functional teams to complete projects successfully. This position requires good organizational skills and the ability to pay attention to details. Someone looking to join a small spirited team will thrive in this dynamic environment enjoying being part of our team.

 

Job Description:

The Technical Sales Support Specialist will support the Sales team in the coordination and implementation of NTSG’s professional services products by performing pricing, proposal generation, and order entry and quality assurance audits. The Technical Sales Support Specialist will also be required to provide technical customer service by handling and/or coordinating technical questions in support of proposals. The specialist will work directly for the VP of Sales and Marketing and be responsible for coordinating responses to internal and external clients as needed.  Candidate must also be able to perform data verification and collection, be proactive in solving potential issues before they become problems. This position may require some travel.

 

Essential Duties & Responsibilities:

·  Prepare Bids & Proposals using structured pricing tools and proposal formats

·  Responsible for the ongoing customer follow-up on all Bids & Proposals, both those in development and issued.

·  Maintain a comprehensive issued Bids & Proposal data base providing real-time status of all issued Bids & Proposals.

·  Manage customer requests regarding pricing, technical issues, and project status.

·  Responsible for processing and tracking all incoming orders.

·  Regularly access a state of the art knowledge management databases to research technical issues, offer advise to customers and help sell services

·  Proposal writing and outstanding follow-up skills

·  Responsible for becoming an expert in the product and professional services NTSG sells and supporting both the internal deployment teams and end customers with that expertise.

 

Requirements:

·  An understanding of optical networking and experience in the following types of products: Ethernet, Frame Relay, SONET technologies. An understanding of the Cisco ONS 15454 a plus.

·  Ability to work effectively as a team player

·  Ability to perform in a fast-paced and sometimes stressful environment while caring for pre and post sales activities

·  Outstanding interpersonal, verbal and written communication skills

·  Reliable and accountable

·  Results focus and attention to detail

·  Sound decision making skills

·  Sales support experience with strong customer service skills

·  Have to be well-organized and thorough in order to manage important details such as imputing customer data, project budget and completing sales orders.

·  Be expected to meet high performance standards everyday

·  Always be expected to provide world class customer service quickly and efficiently

·  Bachelors degree or equivalent work experience





Compensation

 

Hours: 8:30 a.m. to 5 p.m.

Salary: Commensurate with ability and experience

Benefits: Medical, 401K

Location: Home-based, Company HQ in Lebanon, NJ

 

About Us:

NTSG, Inc. has built its reputation on the quality and reliability of our engineering and field deployment professional services to the networking industry. Successful project delivery and customer satisfaction in our industry requires the highest level of expertise and professionalism. NTSG, Inc. has been in business for over 10 years successfully servicing major Service Providers, Cable Operators, OEMs and Enterprise customers.  We are looking for a new team member who will embrace our customer service expectations and requirements.