Technical Support Associate

ZS Associates is a global management consulting firm specializing in sales and marketing strategy, operations and execution. ZS is recognized for its expertise in go-to-market and sales force strategies and its downstream implementation capabilities. ZS helps companies achieve sales success by delivering both issue-specific solutions and large-scale business transformations.





With 17 offices and 1000 people worldwide, we have concentrated our resources on creating competitive advantage in sales and marketing for our clients in selected industries. Our focus has enabled us to develop an unmatched depth of knowledge and base of experience.  ZS also has a unique working environment.  Our work is challenging, intense and highly quantitative, yet our interactions are direct and informal.





We are currently seeking applicants for a Technical Support Associate position to join our 140-person Princeton, NJ office. The position will support users in the Princeton office, as well as remotely supporting New York, Philadelphia, Boston & Toronto office users. Weekly travel to the Philadelphia and New York offices will also be required, as will occasional travel to Boston and Toronto.  Qualified candidates will possess the skills detailed below and relevant work experience.





Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. As a Technical Support Associate, you will:

Configure computer hardware and software, as well as troubleshoot related problems;

Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management;

IT team projects as assigned.





Successful Technical Support Associates possess the following characteristics:

BS/BA with record of high academic achievement

A+ certification or Microsoft Certified Systems Administrator

Eagerness to contribute in a team-oriented environment

Ability to work methodically and analytically in a quantitative problem-solving environment

Excellent leadership, communication and organizational skills

Strong customer service skills





Technical expectations include :


Knowledge and experience with PC desktop support functions relative to laptop and desktop computers.

Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, etc.).

Technical Support tools: Norton Ghost, VNC

Proficiency in PC hardware configuration, troubleshooting and maintenance.

Experience with Microsoft Active Directory, Wireless Networking (client side), Cisco IP Telephony

Experience in troubleshooting various forms of software problems (e.g. operating system and application programs)





Candidates must be authorized to work in the US on a permanent basis. No relocation provided. EOE.



 To apply:
Candidates should submit a rsume and complete the associates eSurvey on our website, www.zsassociates.apply2jobs.com