Technical Support Call Center Manager

Leading Veterinary industry Digital Imaging and PACS Company, with positions in Ultrasound, Digital Radiography, Education, Mobile Specialist Imaging, Telemedicine, and PACS  Solution is seeking a Technical Support Call Center Manager. Ours is a stable, growing company that offers a casual, friendly work environment, competitive salary, medical, dental and vision benefits, plus 401(k) plan.  Employee pet health benefits available.   

Duties/Responsibilities: 

 

Provide leadership and direction to customer service organization; working closely with Executive Management.

 

Oversees the day-to-day operation of the Technical Support Call Center.

 

Take ownership of all aspects of the department’s performance and provide necessary leadership to its personnel (10-13).

 

Manage technical staff to ensure customer satisfaction.

 

Assist management and technical staff with problem solving.

 

Effectively interact with clients, including problem resolution if necessary.

 

Ensure all shifts are properly staffed.

 

Complete employee performance evaluations in a timely manner.

 

Effectively administer all payroll and HR-related policies and procedures for departmental personnel (time sheet/vacation request approvals, disciplinary issues, interviewing prospective Client Services Representative, etc.)

 

Keep departmental personnel apprised of changes to protocol, test-related information, etc.

For more information, visit our website:  www.soundvet.com