Technical Support Manager

Technical Support Manager (Linux ASP Support Team)Chantilly, VAPOSITION RESPONSIBILITIESThe Technical Support Manager (TSM) will play an integral role in the success of the Support team. Specifically s/he will be responsible for: Managing resolution of technical issues for a distinct set of clients. Clients are system administrators who provide mission critical services via e-Learning applications to students and faculty at a wide variety of learning institutions. Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Blackboard products. Providing excellent client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments. The TSM will analyze trends associated with the assigned customer base and report potential areas of risk or reward to Support Management. Success criteria are highly focused on customer satisfaction levels. Prioritizing numerous issues of varying severity, and effectively manages the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating clients of status of all issues on a timely basis. Collaborating extensively with peers, Account Managers, and members of the escalation team including Product Support Engineers and Developers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients. Analyzing technical trends with solutions and provide appropriate feedback to Engineering Services and Product Support managementPROFESSIONAL QUALIFICATIONS Bachelor's Degree in Information Systems or Computer Science preferred 4 + years of technical customer support experience with 2+ years enterprise software applications support 2 years + Red Hat experience or other Linux / Unix operating systems Working knowledge of system and database administration principles preferably Oracle including troubleshooting, configuration, and tuning Understanding of Internet application technologies including; HTML, XML, Internet protocols, networking, firewalls, web server configurations and security. Working knowledge of Java and Perl preferred Experience in a self-directed work environment Attention to detail in handling and tracking technical issues. Demonstrated ability to research and resolve problems using a variety of resources and tools Strong verbal and written communication skills Working knowledge of Blackboard applications strongly desired Apply Now Location: ChantillyStatus: Full Time, EmployeeJob Category: IT/Software DevelopmentCareer Level: Experienced (Non-Manager) About COMSYS COMSYS IT Partners, Inc. (NASDAQ: CITP) is a leading information technology services company with 44 offices across the U.S. and offices in Canada and the U.K. Leveraging more than 30 years of experience, COMSYS service offerings include contingent staff aug-mentation, permanent recruiting and placement, vendor management and project solutions, including network design and management, customized software development and maintenance, software globalization/localization translation services and implementation and upgrade services for SAS, business intelligence and various ERP packages. For more information, visit www.comsys.com.COMSYS is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. View all COMSYS opportunities Learn more about COMSYS at www.comsys.com