Technical Support Manager

Blue Cross & Blue Shield of Mississippi has an excellent opportunity for an experienced IT Manager.  We offer outstanding benefits to include medical, dental, vision, 401K, on-site walking track and fitness center.

 

Job Description

The Manager, Technical Support is responsible for the efficient operation of the Technical Support area. The Manager, Technical Support is responsible for management oversight of projects and activities assigned to the Technical Support staff. The Manager, Technical Support will be responsible for the monitoring and periodic reporting of system availability and resource utilization including CPU, memory, and I/O resources. The Manager, Technical Support is responsible for the installation, configuration and maintenance of the IBM mainframe systems, Pharmacy Benefits Management (PBM) systems, EDI systems, Medical Management systems and others that may be assigned. The Manager, Technical Support and the staff will work with business areas and vendors to evaluate, recommend and implement technical solutions that best meet the requirements of the business areas. The Manager, Technical Support is responsible for leading the Business Recovery plan development and implementation. The Manager, Technical Support will assist the Director, Data Center Management in preparing the annual Data Center Management budget.

 

Job Requirements

•Bachelor Degree in Computer Science, Mathematics or related field is required 
•At least 3 years of capacity planning experience
•At least 5 years of Systems Programming experience
•z/OS, DB2 and CICS, performance tuning experience are desirable.
•A strong working knowledge of mainframe operating systems and hardware is required.
•Knowledge and experience with the following are a plus:
 z/VM Operating System
 UNIX Operating Systems including Solaris or HP/UX
 Linux, both Intel based and mainframe based
 TCP/IP and SNA networking
 AS/400
•Prior supervisory experience is required
•Must be able to create written documents that effectively present recommendations, an analysis of problems or communicate the current status of the system.
•Strong analytical, mathematical and statistical skills required.
•Must have knowledge of and the ability to learn and apply Project Management Methodologies.
•Demonstrated ability to direct project teams in the planning and installation of projects required.
•Strong interpersonal, communications, facilitation and negotiation skills required.
•Must be available outside normal business hours for scheduled activities and problem resolution.

 


 

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