Technical Support Representative

Duties and Responsibilities: Provide customers with excellent technical support and customer service for Verizon Data Service, PC Configurations, Home Router Configurations, Video service set-top box configurations and email support. Demonstrate advanced product knowledge and the ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manager trouble ticket system for User issues, Voice Network, Data Network, Video Network and OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude at all times. Address and solve technical problems in a timely manner and complete all work assignments within expected timeframes. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all Teleperformance policies.

Qualifications: Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems. One year of Technical Support & Network service experience in a related field preferred. Knowledge of the Microsoft Office Products - Excel, Access and Word. Excellent verbal and written communication skills. Ability to work independently and multi-task. Must be at least 18 years of age. Must have a high school diploma or equivalent. Technical Certifications preferred but not required. (A+ and others)