Technician Associate

Job Category:Technician Associate Primary Location:USA-MA: MASSACHUSETTS-CAMBRIDGESchedule:Full-time Job Type:Regular Employee Status:RegularJob Posting: 04/04/2008Description: Essential Job Functions Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes. Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action. Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures. Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved. Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives. Supports documentation maintenance; updates information and changes as directed. Works with less experienced technical and non-technical personnel on both routine and complex projects. Basic Qualifications High school diploma One or more years of technical training in computer field Six or more years of technical support experience Experience working with company products and operating systems Experience working with solving computer-related technical problems Experience working with the company escalation policy Other Qualifications Good interpersonal skills to interact with clients and team members Good communication skills Good organization skills to balance and prioritize work Good analytical and problem solving skills Leadership skills to guide and mentor the work of less experienced personnel Remote Work Location Authorized:No Relocation Assistance:Not AvailableClearance Level:None Create Success