Telesales Manager - St. Louis

Softchoice Corporation is a runaway hit. Softchoice makes it simple for businesses across North America to select, acquire and manage software and hardware resources. As the fastest growing reseller in the US and #1 in Canada, our dedication to providing the best selection of products to our customers is stronger than ever. Our partnerships with 4000+ software and hardware vendors (including Microsoft, IBM, HP and 3Com) enables us to be a single source solution for our small, medium and large business clients. For our employees, we provide a progressive and tech savvy workplace suited to ambitious and passionate people.

In this role of TELESALES MANAGER, you will be responsible for increasing Softchoice revenue and managing GP by managing an award winning team of phone-based sales reps. Your focus will be to drive hardware, software and services business by helping your team position Softchoice's unique value proposition to potential & existing customers.

Key Responsibilities:

• Developing & executing against a strong daily/weekly/monthly management process
• Performance management through y-connecting, face to face coaching, sales strategizing and when necessary, formal performance improvement planning – either directly or through Team Leads
• Maintaining an outstanding level of customer service through hiring, coaching and developing a world-class team of phone-based sales reps
• Act as an escalation point to customers, both internal & external to constantly improve customer experience
• Work closely with field-based sales teams on sales strategy, customer touch (frequency), sales gap closure
• Work with marketing & training departments to develop and execute against sales rep engagement and development programs
• Work with management team on developing sales plans on a yearly basis
• Keep updated on product and industry knowledge

Key Qualifications:

• Completed University or College Degree (Business focus preferred)
• Outbound sales experience an asset
• Minimum 2 years sales experience required with a reseller, vendor or distributor
• Prior management experience definitely an asset
• Must have knowledge of both software licensing and hardware products
• Enthusiastic learner with proven track record of meeting and exceeding sales targets
• Outstanding communication and presentation skills
• Proficient use of MS Office

Please apply at http://careers.softchoice.com

Thank you!
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