Tier II Field Service Technician Phoenix, AZ

NCR Worldwide Customer Services is a leading global IT support service provider. NCR is a service partner with leading technology companies  Cisco, Nortel, Sun, Dell, HP and others.

 

Summary Description

NCR Field Service Technician (Customer Engineer level 2) associates provide installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction. In this role, you will have ownership of customer problems or incidents until the situation has been resolved to the customer’s satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform Tier II/III work on products and services of medium-high complexity. Tier II/III products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25). Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support.

 

Key Responsibilities

Provide installation, maintenance and repairs on ATM and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region

Provide continuity of customer operations and high levels of customer satisfaction

 

Basic Qualifications

To be considered for this position, you must have ONE of the following:

A+ certification

2 year degree in electronics or computer technology

High school diploma or GED and at least 2 years of hands-on POS/ATM repair experience in a customer field environment

High school diploma or GED and at least 2 years of PC repair experience in a customer field environment.

Must be a local candidate

Must be authorized to work in the U.S.

Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call

Must have a valid drivers license

Must pass comprehensive background check including credit check, criminal, driving record, and drug screen.

 

NCR is an Equal Opportunity/Affirmative Action Employer.

 

To apply for this posting please go to this URL:  https://home.eease.com/recruit/?id=38680