User Support Specialist

We have a need for a User Support Specialist.  The User Support Specialist is responsible for front line end user support by answering calls, resolving hardware and software issues,  providing exceptional customer service, maintaining a log, and prioritizing questions into a call tracking system.  The satisfaction of the end user (the “customer”) is the main objective of a User Support Specialist.  In addition, this person answers all contacts in a professional, friendly and timely manner as requested through submittal mechanisms such as phone and email, building strong relationships with end users by projecting a positive attitude, showing sincere concern, providing helpful support and making the end user feel important as well as acts as the end users’ advocate. Requirements include MCP and A+ certifications desired along with a minimum of 4 years software and hardware troubleshooting experience, including 6 months customer service/phone support.  Legal industry experience required.  Experience in a corporate networked environment, excellent troubleshooting and problem solving skills, excellent customer service and communication skills are critical to the success of the Specialist in this position.  Also required are advance working knowledge of current standard software office applications, basic working knowledge of the pc computer hardware and current operating systems and a good understanding of principals of networking. We offer an excellent salary and benefits package, which includes a transportation allowance. For consideration, please email resume to: HR@omm.com . Visit us at: www.omm.com.  Response will be given to candidates who closely meet our qualifications. No telephone inquiries, please. EOE M/F/D/V.