VOIP Engineer

AMERICAN EAGLE OUTFITTERS PRIMARY POSITION RESPONSIBILITIES POSITION TITLE:   Voice Technologies EngineerREPORTS TO: Manager - Networking PURPOSE: The Voice Technologies Engineer will design, deploy, and support all relevant voice technologies (hardware/software) including: Voice-Over-IP, voicemail, voicemail-in-email, ARU/VRU, dial-plans and delivery of dial-tone from telco to user.  The Voice Technologies Engineer will provide technical oversight and guidance to Voice Administrators in the analysis, design, engineering, testing, documentation, implementation, maintenance, and operation of voice systems.  Provide design and support to other IT departments and business customers. RESPONSIBILITIES: Â· Manage the hardware and software lifecycle to maintain appropriate technical currency within the voice technologies arena.  Create and maintain technology Roadmaps.· Evaluate and provide recommendations of overall voice technology requirements for performance, availability, utilization and reliability.· Design, implement, tune and manage voice technology.  Track and report usage and utilization.· Provide Level 2 and Level 3 support of the Corporate, Stores and other AEO voice implementations.· Analyze technical architectures and provide guidance on systems performance improvements.· Analyze statistical data for capacity planning, reporting, and recommendations for voice technology upgrades as input to budget planning.· Analyze project requirements and design appropriate solutions.· Manage projects and communicate project status to balance of Network Team, project leaders and management.· Support disaster recovery by designing and maintaining appropriate, recoverable voice technologies.  Create and maintain disaster recovery procedures and documentation.· Coordinate and oversee vendor installations and maintenance.  Manage select vendor relationships.· Maintain currency with trends and best practices in information technology.· Share information and knowledge and cross-train with I/S colleagues.· Leverage technical knowledge of operating systems, computers and networks,· Support the business customer and IS colleagues as required to ensure mutual success· Review, analyze, and make cost saving recommendations for all voice technologies.· Assist, oversee and/or create and maintain networking related documentation. · All other duties as assigned. QUALIFICATIONS: Â· Bachelor’s Degree in Computer Science (or related field) or equivalent experience.· 5+ years of telephony experience required.  2+ years focused on VoIP engineering.  Cisco Call Manager and Cisco Unity experience strongly preferred.· On call support as needed.· Ability to provide friendly customer service to all levels in the organization.· Demonstrate excellent verbal and written communication skills.· High degree of proficiency MS Office Suite, Outlook & Internet applications.· Strong analytical, prioritizing, interpersonal, problem-solving, and presentation skills.· Strong verbal and written communication skills.· Demonstrated collaborative skills and ability to work well within a team.· Ability to work with and influence senior management.· Ability to work in a fast-paced and deadline-oriented environment.· Self-motivated with critical attention to detail, deadlines and reporting. JOB TITLE: VOIP Engineer COMPANY: American Eagle Outfitters LOCATION: Warrendale, PA 15086 JOB CATEGORY: IT/Software Development