2nd Shift Operations Manager

Deloitte Financial Advisory Services LLP ("Deloitte FAS") advises clients on managing business controversy and conflict, executing deals, and maintaining regulatory compliance. We provide services to companies throughout their lifecycle from purchasing a company to investigating potential fraud.  Our dedicated Deloitte FAS professionals bring vast experience, specialized skill sets and deep industry knowledge to our clients. This personalized level of service, combined with the market reach and technical resources of the Deloitte Touche Tohmatsu (DTT) member firms and their affiliates, enables us to respond to the complex and diverse needs of our clients around the world.  In the U.S., the Deloitte FAS practice consists of approximately 1,000 professionals.   In 2008, Deloitte Financial Advisory Services LLP (Deloitte FAS) will open a new facility in Hermitage, TN for e-discovery and computer forensics work.  Deloitte FAS' E-Discovery Solutions Center ("EDSC") will increase the capacity, quality, and efficiency of Deloitte FAS' e-file processing by utilizing state-of-the-art technology in a dedicated environment.  The EDSC will be an important foundation from which we can launch our effort to seize a leadership position in a market expected to reach $4 Billion in service revenue by 2010.  We are looking for dedicated individuals to join Deloitte FAS' Analytic & Forensic Technology practice and help drive the success of the EDSC.   The EDSC will be a 24x7, 365 days a year operation.  This role will be for a 2nd shift position.  The position will be located in Hermitage, Tennessee which is located outside of Nashville.     Job Responsibilities §         Manage daily shift operations of the EDSC §         Liaise with team leaders (Operations, QA, Project Management Liaison etc.) and Senior EDSC Manager to gather information on project progress and resolve issues as they arise §         Responsible for setting and meeting performance targets for speed, efficiency and quality.  This includes managing and scheduling shift resources to meet client delivery schedules, deadlines and budgets §         Oversee activities on an adhoc basis to improve quality, minimize errors and track performance §         Analyze statistics and performance levels of the EDSC, prepare reports and follow through with appropriate actions to continually improve performance and quality §         Organize staffing including shift patterns and the number of staff required to meet client demands §         Responsible for successful shift transitions §         Coach, motivate and retain staff and coordinate bonus, reward and incentive schemes with the Senior EDSC Manager §         Forecast and analyze data against budget figures on a weekly and/or monthly basis  Qualifications: §         Bachelor's degree and/or Master's degree in Computer Science or related field §         6+ Years of hands-on technical Electronic Discovery experience §         EnCase Forensic Analysis Software certification a plus §         Electronic File Processing experience with both traditional and concept-based processing platforms §         Microsoft Windows O/Ss (95, 98, Me, 2000,XP, and Vista) §         Experience working with Microsoft Office, MS SQL, MS Access, or other database applications §         Experience with Microsoft Exchange Server (2000, 5.5, 2003) §         Experience with Computer Forensic tools/utilities (e.g. EnCase, Forensic Tool Kit) §         Experience with general database, networking, and systems concepts §         Experience with: SQL, SQL+, Visual Basic/VBSCRIPT, SAS, MS-Access, C++, Java, ASP, DOS, Windows, UNIX, and Linux §         Working knowledge of Concordance, Relativity, Introspect, and Attenex Mapper and/or other document management and hosting technologies §         Strong knowledge of the Litigation Discovery process, experience with large-scale document review, production, and trial preparation §         Strong presentation and written communication skills §         Ability to prioritize and manage multiple projects simultaneously §         Strong leadership, organizational and time-management skills §         Exceptional interpersonal skills, including teamwork, facilitation, management and negotiation §         Ability to work a flexible scheduleAbout DeloitteDeloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu and its member firms. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Deloitte LLP and its subsidiaries are equal opportunity employers.