ANSS - Customer Support Representative, 2nd Shift

Description Organization:  Public Service Location:  Rosslyn, VA Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR.  We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition. Most of our people in Services are based long-term at a client location, an Accenture Delivery Centre or, in some cases, an Accenture office. People within the Client Operations workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location. Customer Support Specialists (CSS) are the front line contact with the user community. The Customer Support Specialists report to the Team Lead for the assigned shift and the overall CSD Lead. Customer Support Specialists are responsible for responding to requests about business applications from the client. Customer Support Specialists gather all necessary information to resolve the user’s problem/request during this initial contact with the user. Customer Support Specialists also answer “how to” questions and solve application problems that do not require an extensive time commitment (generally less than 15 minutes).  They are also responsible for escalating problems that cannot be solved at a CSS level.  Responsibilities include:  Customer Service excellence Adherence to Application Support Policies and Procedures Ticket Follow-up Resolve and Close Tickets Production Support Team responsibility Development of Personal knowledge base Training Positive work ethic 2nd shift work hours Qualifications  Basic Qualifications:  Active secret clearance 2 years of technical help desk or troubleshooting experience 2 years Customer Support Preferred Skills:  Ability to work second shift Excellent customer service Ability to resolve and close trouble tickets Ability to conduct work planning and prioritization of resources Ability to interact and communicate with clients Technical skills in areas of database queries and server maintenance Ability to lead others Professional Skills:  Ability to interact and communicate with clients Excellent oral and written communication skills  To submit resume online Click Here  Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Accenture is an Equal Opportunity Employer. Job Information Company: Accenture Location: Rosslyn, VA 22209 Status: Full Time, Employee Job Category: IT/Software Development Relevant Work Experience: Contact Information Company: Accenture Reference Code: 310406