Apple Certified Systems Engineer

Under the direction of the Luxury Retail Manager, the incumbent is responsible for having a professional, courteous, and friendly demeanor. Must have the ability to multitask proficiently while promoting the culture of Guest Service. Assembles customized computer systems based upon customer specifications; troubleshooting and repairing computer systems and other peripheral equipment, in a timely manner, by conducting a variety of diagnostic tests to determine repairs needed. Assists with quality control activities, as well as verifying the work of Break/Fix Technicians. Assists Team Members with technical support issues. Follows Company established policies regarding the safekeeping and security of equipment under repair, departmental equipment and parts. Must successfully complete a math test and writing sample. Ability to speak, read, write, and understand English, required. Must possess a clear, pleasant speaking voice and good hearing to ensure effective communication. Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception. Position requires walking and standing 95% of the time and ability to bend, lift and carry merchandise. High school diploma or equivalent, required. Completion of a technical training program in Mac repair. Two (2) to Four (4) years experience in computer/electronics retail sales is required. Current Apple Certified Technical Coordinator (ACTC) Certification preferred. Current Apple Authorized Service Provider (AASP), current Apple Certified Macintosh Technician (ACMT) and Apple Certified System Engineer ( ACSE ) certifications required.


The Mashantucket Pequot Tribe Practices Indian preference in hiring and is an Equal Opportunity Employer.  (MPTN Indian Preference Policy, MPTN Equal Employment Opportunity Policy.)