Application Specialist, Major Accounts

The Active Network, Inc. provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company's application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle.Application Specialist, Major AccountsMajor Account, Application Specialists are responsible for meeting the Major Account clients' needs after their online products have been successfully implemented. As the voice of the company, Major Account, Application Specialists must be excellent communicators via both phone and email in order to exceed our clients' expectations for service.Job Duties:Handle incoming calls and email support requests from all clients Troubleshoot technical problems and answer general support questions for our various products Educate and explain features and functionality to clients via phone and email Provide feedback to the development team on issues relating to the system Log all communications and essential information into an internal database on a daily basis Work with integration consultants and sales reps as needed to ensure clients' needs are met Take on additional special projects as needed Skills and Experience:Ability to develop professional relationships and provide support via phone based and email based communication in a professional, polite and articulate manner Experience and demonstrated ability to prioritize and multitask in a deadline driven high pressure environment Technical Orientation and the ability to quickly learn new technology Proficient in Microsoft Office Strong attention to detail Good problem solving skills with the ability to think creatively Must be team oriented with the ability to work independently Qualities:Dedicated Patient Excellent Communicator Quick Learner Responsible Ambitious Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! Be sure to include salary history in your cover letter. EEO/AAPPlease refer to job description. View all "The Active Network" opportunities   |   Email a friend