Application Support

Responsibilities:
Working closely with clients, in supporting investment management and trade order management software applications & provide expert level remote management, administration for client production for Charles River IMS applications, including: Client assistance in optimal use of the system
User administration / privileges
Parameter configuration changes
System availability
Application and database performance tuning
Daily operational processing monitoring and support
Applications and database software patches
Application version upgrades
Assistance with problem support and resolution
Business continuity / disaster recovery assistance
Working with Charles River colleagues to smoothly transition new Hosting, ASP, and RMS clients to production operation
Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River clients
Participation in the development and on-going refinement, enhancement and continuous process improvement for Hosting, ASP, and RMS services
Participation in the investigation, implementation, and operation of 3rd party tools to enhance / improve, automate, and streamline the delivery of Hosting, ASP, and RMS services Requirements:Experience in investment management and trade order management software and capabilities.
Experience in MS SQL Server database configuration, administration and operations
Proven ability to work in a mission critical operations and support environment
General knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN)
Proven ability to partner with various internal departments to deliver superior customer service
Periodic off-hours support
Occasional travel to customer sites for planning and review meetings Qualifications:
3-5 years experience in the securities trading industry
MS SQL Server experience
Oracle experience is a plus
Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
A background in portfolio management and trading system applications is preferred. Bachelors Degree