Application Support Analyst - TIBCO

Summary of Responsibilities

The Production Support Analyst III will provide technical support for the ERCOT CSA application suite and related interfaces; work as a member of the technical support team to process changes, fixes and requests; minimize the risk to the stability of the application when processing changes; and review, test and implement new application related tools or utilities as appropriate to meet business requirements and continuously improve performance.

Essential Job Functions

* Support and maintain the ERCOT Retail application suite
* Own operations of the applications toolset
* Communicate status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area
* Coordinate with other teams and peers to ensure that the system runs and interfaces smoothly
* Resolve issues in a timely manner
* Maintain flexibility in response to requests
* Understand how the applications support business processes and apply this knowledge to solve defined business problems
* Collaborate with other application and technical resources when resolving a problem or implementing a system change
* Analyze current application process and recommend improvements
* Participate in review of high-level design
* Provide on-call support outside business hours as needed
* Develop and sustain a high level understanding of the competitive energy markets
* Increase and maintain proficiency on operational methodologies and concepts
* Update/Maintain required systems documentation, following the documentation standards
* Identify and act upon functional and technical design and system architecture improvements
* Participate in systems migration planning and execution
* Identify and act upon functional and technical design and system architecture improvements
* Prioritize work to ensure that team objectives are satisfied
* Update team policies, processes, and workflows for submission to the Production Services Manager

Experience and Educational Requirements

* BA/BS in Computer Science or 6 years applicable experience
* Minimum 4 years (in excess of degree requirements stated above) of progressively responsible experience in relevant computer applications/processes:
o SQL ** PL, Transact
o Oracle
o SQL Server
o Production Support
o TIBCO
o HAWK
o EAI
o Windows ** 2000, 2003
o Unix - AIX
o 24/7 On-call Support
* Experience in the following applications is a plus:
o Siebel
o Paperfree - IBM
o AppWorx
o Lodestar
o NAESB ** Inovis
o Siteminder
o Ajax
o Web Application Support