Applications Analyst

Applications Analyst

 

Websense, Inc. (NASDAQ: WBSN) protects more than 42 million employees from external and internal computer security threats. Using a combination of preemptive ThreatSeeker(TM) malicious content identification and categorization technology and information leak prevention technology, Websense helps make computing safe and productive. Distributed through its global network of channel partners, Websense software helps organizations block malicious code, prevent the loss of confidential information and manage Internet and wireless access. For more information, visit www.websense.com

 

Job Summary:

 

Responsible for the planning, deployment, and administration of custom and commercial-off-the-shelf applications including documentation, upgrades, long-range requirements, business continuity planning and operational guidelines. Propose and implement system enhancements that will improve the reliability and performance of the systems. Coordinate and collaborate with business users to resolve escalated support issues.

 

Essential Functions:

 

1. Application Support and Administration: Ensures the performance, integrity and quality of application systems and software by maintaining, modifying and customizing the application environment and underlying components as necessary. Ensures the application is at current release and maintenance levels as allowable, installs supporting products, provides current and stable production and development environments. Maintains and administers application security per Corporate and Sarbanes Oxley Section 404 requirements. Evaluates and recommends application tools and new technologies. As appropriate, analyze, test, and implement future application systems supporting various business applications (including base standards, structure, documentation, long range requirements, and operational guidelines).  Supports the company's Order Processing, Financial, Accounting, HR, Sales, Marketing, and Technical support applications. Responsible for all Enterprise applications including but not limited to: SalesForce.com, TIBCO, SunSystems, Infor Procurement, Softrax, Kronos, Equity Edge, ADP and more.

 

2. Performance Tuning and Monitoring:  Monitors performance of all application systems. Tunes systems for optimum operation. Responsible for application-level performance management, resource management and capacity planning to ensure adequate system performance for all applications/users. Monitors system availability, identifies weaknesses in implementation, and develops remediation plans.

 

3. SQL Server Database:  Must be familiar with the administration of Microsoft SQL Server 2000 and 2005, including system backup and recovery. Experienced in writing and executing SQL queries.

 

4. Policies and Procedures:  Recommends, establishes and maintains written policies, FAQs and general user documentation for software and hardware operation and use.

 

5. Documentation:  Ensures that all work-related policies and procedures are documented appropriately.

 

6. On Call Support:  Available to participate in a 24/7/365 on-call rotation for application trouble-shooting, maintenance or upgrades during non-standard work hours.

 

7. Performance Skills:  Performs analytical problem solving while troubleshooting system failures. Demonstrates excellent written and verbal communication methods. Demonstrates and communicates a positive, customer service attitude. Demonstrates flexibility and adaptability to changing priorities. Able to communicate complex technical information to a varied audience from end user to executive management.

 

8. Direction/ Supervision:  Ability to work under minimal supervision and as a team player. Provides Development team with guidelines for proposed additions or changes to production environment.

 

Requirements:

 

* Bachelor's degree (preferably in a technical discipline) or equivalent experience

* 2+ years technical support experience with a variety of Enterprise applications, systems or software

* 1+ year experience writing SQL queries

* Strong troubleshooting and problem-solving skills (this is a MUST)

* Desire and ability to learn to support a variety of different business applications

* Excellent verbal and written communication skills

* Ability to work well with users of varying levels of technical expertise

* Demonstrated dependability in a highly dynamic environment

Desired:

* Hand-on experience with SalesForce.com, SunSystems or Softrax in a production environment

* 3+ years Windows 2000/2003 Server

* 2+ years of experience with SQL Server administration

* LAN and hardware management experience

 

To apply:

 

To be considered for this position, please apply online at www.websense.com/careers

 

Websense offers a comprehensive compensation and benefits package which includes Medical / Dental / Vision Insurance Plan options, Flexible Spending Accounts, 401K Retirement Plan with Employer Match, Employee Stock Purchase Plan, Vacation, Sick and Holiday Paid Time Off, Tuition Reimbursement, a Commuter Program including Public Transit and Coaster Subsidy, Gym Discounts and more.